Customer Service Centre Diagnostics Specialist

4 weeks ago


Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time
About the Role

We are seeking a skilled Customer Service Diagnostics Advisor to join our team at Innserve Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in the hospitality and licensed trade industry.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or other communication channels.
  • Diagnose and resolve customer issues in a professional and courteous manner.
  • Work closely with our technical team to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Stay up-to-date with industry trends and developments.
Requirements
  • Proven experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary and performance-based incentives.
  • A hybrid working arrangement with flexibility and work-life balance.
  • A generous holiday allowance and additional benefits.
  • Opportunities for professional development and growth.

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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