Customer Service Centre Support Specialist

7 days ago


Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time

We are seeking a skilled Customer Service Diagnostics Advisor to join our innovative team at Innserve Ltd.

As a Customer Service Diagnostics Advisor, you will be the first point of contact for customers in need of assistance. You will work closely with technicians and customers to diagnose problems over the phone or arrange for on-site support.

About the Role
  • Salary: £22,060 per annum
  • Job Type: Full-time or Part-time hours available (11am - 7pm)
  • Location: Flexible working arrangement with at least two days per week from home

This is an excellent opportunity to develop your skills and expertise in customer service, technical support, and problem-solving. As a key member of our team, you will enjoy a competitive salary, performance-based incentives, and a comprehensive benefits package.

About the Company

Innserve Ltd is a leading provider of customer services solutions to the hospitality industry. We pride ourselves on delivering exceptional customer experiences through our dedicated teams of experts.

Benefits Include:

  • Hybrid working arrangement
  • Competitive salary (£22,060 per annum) + quarterly performance-based incentives
  • Generous holiday allowance (23 days + bank holidays + Celebration Day)
  • Award-winning employee benefits scheme (All Inn)
  • Free refreshments and on-site amenities

Your Typical Day as a Customer Service Diagnostics Advisor

You will work closely with customers and technicians to provide expert support and guidance. Your day will be filled with varied tasks, including diagnosing issues, resolving queries, and collaborating with colleagues to deliver exceptional results.

Requirements
  • Experience in customer service, call centre, or similar roles
  • Strong communication and interpersonal skills
  • Ability to multitask, prioritize, and manage workload effectively
  • Proven track record of success in a fast-paced environment

If you are passionate about delivering exceptional customer experiences and possess the required skills and experience, we would love to hear from you. Please submit your application today.



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