Customer Service Centre Diagnostics Specialist
6 days ago
We are seeking a skilled Customer Service Diagnostics Advisor to join our team at Innserve Ltd. As a key member of our customer service team, you will be the first point of contact for our customers, providing exceptional support and guidance to resolve their issues.
Key Responsibilities:
- Provide high-quality customer service via phone, ensuring a positive experience for our customers.
- Diagnose and resolve customer issues using industry-leading technology.
- Work collaboratively with our technical team to provide solutions and support.
- Develop and maintain a deep understanding of our products and services to provide expert advice.
- Stay up-to-date with industry trends and developments to continually improve our services.
What We Offer:
- A competitive salary and performance-based incentives.
- A hybrid working model, offering flexibility and a great work-life balance.
- A generous holiday allowance and additional benefits, including life assurance and access to a wellbeing app.
- Opportunities for professional development and growth within the company.
Requirements:
- Proven experience in customer service, preferably in a call centre or contact centre environment.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and maintain a calm demeanor.
- Strong attention to detail and organizational skills.
- Experience with CRM systems and industry-leading technology.
Working at Innserve:
We are a dynamic and supportive team, passionate about delivering exceptional customer service and supporting our customers in the hospitality and licensed trade. If you are a motivated and customer-focused individual, we would love to hear from you.
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