Customer Service Centre Diagnostics Specialist

6 days ago


Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time
About the Role

We are seeking a skilled Customer Service Diagnostics Advisor to join our team at Innserve Ltd. As a key member of our customer service team, you will be the first point of contact for our customers, providing exceptional support and guidance to resolve their issues.

Key Responsibilities:

  • Provide high-quality customer service via phone, ensuring a positive experience for our customers.
  • Diagnose and resolve customer issues using industry-leading technology.
  • Work collaboratively with our technical team to provide solutions and support.
  • Develop and maintain a deep understanding of our products and services to provide expert advice.
  • Stay up-to-date with industry trends and developments to continually improve our services.

What We Offer:

  • A competitive salary and performance-based incentives.
  • A hybrid working model, offering flexibility and a great work-life balance.
  • A generous holiday allowance and additional benefits, including life assurance and access to a wellbeing app.
  • Opportunities for professional development and growth within the company.

Requirements:

  • Proven experience in customer service, preferably in a call centre or contact centre environment.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and maintain a calm demeanor.
  • Strong attention to detail and organizational skills.
  • Experience with CRM systems and industry-leading technology.

Working at Innserve:

We are a dynamic and supportive team, passionate about delivering exceptional customer service and supporting our customers in the hospitality and licensed trade. If you are a motivated and customer-focused individual, we would love to hear from you.



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