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Customer Service Centre Installation Planner

1 month ago

Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time

Are you looking for a role that combines customer service with planning and coordination?

We are seeking a skilled Installation Planning Specialist to join our team at Innserve Ltd. As an Installation Planning Specialist, you will be responsible for planning and scheduling daily activities for our installations and maintenance teams.

You will act as a first point of contact for our colleagues and customers, building strong relationships and providing outstanding customer care. You will use a range of innovative technology to help you plan and coordinate our installations, and collaborate with colleagues across the business to ensure our teams work to agreed timescales.

We are looking for someone with confident communication skills, experience in administration, CRM systems, and customer service. You will also need to be flexible and able to work with changing priorities to achieve the wider team goals.

As an Installation Planning Specialist, you will have the opportunity to make a real difference to our customers and our business. You will receive a competitive salary, bonus/incentive/overtime schemes, and a range of benefits including life assurance, BUPA healthcare, and a company pension scheme with employer contributions.

So if you are looking for a challenging and rewarding role that combines customer service with planning and coordination, we would love to hear from you.

Key Responsibilities:

  • Plan and schedule daily activities for our installations and maintenance teams
  • Act as a first point of contact for our colleagues and customers
  • Build strong relationships and provide outstanding customer care
  • Use a range of innovative technology to help plan and coordinate our installations
  • Collaborate with colleagues across the business to ensure our teams work to agreed timescales

Requirements:

  • Confident communication skills
  • Experience in administration, CRM systems, and customer service
  • Flexibility to work with changing priorities

What We Offer:

  • Competitive salary
  • Bonus/incentive/overtime schemes
  • Range of benefits including life assurance, BUPA healthcare, and a company pension scheme with employer contributions