Customer Service Performance Engagement Coach
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Performance Engagement Coach. As a key member of our Customer Service Centre, you will be responsible for monitoring, managing, and optimising the performance of our Diagnostics Contact Centre in real-time.
Key Responsibilities- Monitor real-time contact centre performance metrics, including call volumes, wait times, and service levels.
- Adjust staffing levels and resource allocation in response to real-time demand fluctuations.
- Communicate with team leaders and agents to address performance issues and provide immediate support.
- Manage live escalations to support agents and team leaders and resolve complaints.
- Analyse and report on intra-day performance trends and deviations from forecasts.
- Implement real-time strategies to manage high call volumes and ensure seamless customer experience.
We offer a competitive salary, 23 days annual leave per year plus 8 bank holidays per year, benefits including life assurance, BUPA healthcare, discounts from leading brands, welfare scheme, company pension scheme with employer contributions, and highest spec equipment for home/remote working, free parking and social events.
We also offer industry leading training with ongoing support plus a structured career development path, potential to suggest improvements and see your successes celebrated company wide, unlimited free premium hot and soft drinks, and a chance to build on your existing expertise and develop new skills.
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Customer Service Performance Engagement Coach
1 month ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Performance Engagement Coach. As a key member of our Customer Service Centre, you will be responsible for monitoring, managing, and optimising the performance of our Diagnostics Contact Centre in real-time.Key ResponsibilitiesMonitor real-time...
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Customer Service Performance Engagement Coach
1 month ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Performance Engagement Coach. As a key member of our Customer Service Centre, you will be responsible for monitoring, managing, and optimising the performance of our Diagnostics Contact Centre in real-time.Key ResponsibilitiesMonitor real-time...
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Customer Service Performance Engagement Coach
4 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Performance Engagement Coach. As a key member of our Customer Service Centre, you will be responsible for monitoring, managing, and optimising the performance of our Diagnostics Contact Centre in real-time.Key ResponsibilitiesMonitor real-time...
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Customer Service Performance Engagement Coach
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Performance Engagement Coach. As a key member of our Customer Service Centre, you will be responsible for monitoring, managing, and optimising the performance of our Diagnostics Contact Centre in real-time.Key ResponsibilitiesMonitor real-time...
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Sales Assistant
1 week ago
Tadcaster, North Yorkshire, United Kingdom EG Group Full timeRole OverviewWe are seeking a Sales Assistant to provide exceptional customer service and contribute to the success of our Cooplands Bakery team.Key ResponsibilitiesEngage with customers, delivering a fast and friendly servicePrepare and present our products to high standardsWork collaboratively with the team to achieve sales targets and maintain a clean...
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Customer Service Representative
1 week ago
Tadcaster, North Yorkshire, United Kingdom Coyle Personnel Full timeWe are seeking a skilled Customer Service Representative to join our team at Coyle Personnel. The ideal candidate will have a background in office-based customer service, call centre, or contact centre experience, with a strong ability to communicate effectively and form positive working relationships with colleagues and customers.The successful candidate...
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Customer Service Coordinator
1 week ago
Tadcaster, North Yorkshire, United Kingdom Coyle Personnel Full timeCustomer Service CoordinatorWe are seeking a skilled Customer Service Coordinator to join our team at Coyle Personnel. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.Key...
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Customer Service Coordinator
6 days ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAre you looking for a customer service role that offers a unique blend of challenge and opportunity?This position is ideal for someone who is passionate about delivering exceptional customer experiences and has a knack for planning and organization.As a Customer Service Installation Coordinator at Innserve Ltd, you will be responsible for managing...
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Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a skilled Customer Service Diagnostics Advisor to join our team at Innserve Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in the hospitality and licensed trade industry.Key ResponsibilitiesProvide timely and effective support to...
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Customer Service Coordinator
1 week ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAre you looking for a customer service role that offers a unique blend of installation support and customer interaction?We are seeking a skilled Customer Service Installation Coordinator to join our team at Innserve Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their...
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Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a skilled Customer Service Diagnostics Advisor to join our team at Innserve Ltd. As a key member of our customer service team, you will be the first point of contact for our customers, providing exceptional support and guidance to resolve their issues.Key Responsibilities:Provide high-quality customer service via phone, ensuring...
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Customer Service Centre Diagnostics Expert
2 days ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleAs a Customer Service Diagnostics Advisor at Innserve Ltd, you will be the first point of contact for our customers when they need help. This is a unique and exciting opportunity to work in a fast-paced, dynamic environment where you will be supporting customers in leading restaurants, hotels, bars, and at festivals, concerts, and events.Your...
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Customer Service Representative
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our sales floor team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...
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Customer Service Representative
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Sainsbury's Full timeAbout the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our sales floor team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...
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Customer Service Installation Coordinator
2 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAre you looking for a challenging role in a collaborative environment where you can build strong relationships with customers and colleagues?We are seeking a Customer Service Installation Coordinator to join our team at Innserve Ltd. As a key member of our customer service and field operations team, you will play a vital role in planning and scheduling daily...
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Customer Service Installation Coordinator
4 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeCSC Installations Planner Full Time - Fixed Term ContractAre you looking for a hybrid office-based work from home customer service role in a fixed term contract for 6 months? Do you have experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre?We are seeking a Customer Service Installation Planner...
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Customer Service Installation Coordinator
4 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeCSC Installations Planner Full Time - Fixed Term ContractAre you looking for a hybrid office-based work from home customer service role in a fixed term contract for 6 months? Do you have experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre?We are seeking a Customer Service Installation Planner...
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Customer Service Installation Planner
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeCustomer Service Installation PlannerWe are seeking a skilled Customer Service Installation Planner to join our team at Innserve Ltd. As a key member of our customer service and field operations team, you will play a vital role in planning and scheduling daily activities for our installations and maintenance teams.Key Responsibilities:Act as a first point of...
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Customer Service Installation Planner
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeCustomer Service Installation PlannerWe are seeking a skilled Customer Service Installation Planner to join our team at Innserve Ltd. As a key member of our customer service and field operations team, you will play a vital role in planning and scheduling daily activities for our installations and maintenance teams.Key Responsibilities:Act as a first point of...
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Customer Service Installation Coordinator
3 weeks ago
Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Customer Service Centre team as an Installation Planner. As a key member of our planning operation, you will play a vital role in ensuring the smooth delivery of our installation and maintenance services to our customers.Key Responsibilities:Act as the first point of...