Operations Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Joivy Full time

About the Role

We are seeking an experienced Operations Coordinator to join our team at Joivy. As an Operations Coordinator, you will be responsible for leading and managing our clients relations, portfolio & properties and market engagement in Edinburgh.

Key Responsibilities

  • Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
  • Working with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out
  • Working with the Maintenance team to report, schedule, and monitor repairs and renovations
  • Carrying out property inspections
  • Attend onboarding visits and carry out on-the-ground works required to set up properties
  • Completing inventories, check-outs, and inspections of long-term rentals
  • Conducting meet and greets and coordinating guest check-ins/outs
  • Maintaining guides and manuals for properties
  • Maintaining the office, controlling stock and supplies, and light reception work
  • Other ad-hoc work throughout the Edinburgh operation as required

Requirements

  • High level of organisation
  • Ability to collaborate with different teams within the organization to service your clients to a high standard
  • Highly skilled communicator
  • A confident decision-maker and quick problem-solver
  • Customer service experience preferred
  • Ideally, have some maintenance and property knowledge
  • Enthusiastic approach to a varied workday
  • Confident and highly professional attitude toward guests, clients, and service providers
  • Comfortable working within our office and independently in properties across Edinburgh
  • Competent level of IT proficiency

About Joivy

Joivy is a leading company in Europe for the management of apartments, villas, aparthotels, and hotels. We are a friendly bunch and great communication is the key to be successful in the role. We are dedicated to continual improvement, collaborative and helpful, problem-solvers by nature, and proactive at heart.



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