Operations Coordinator
3 weeks ago
About the Role
We are seeking an experienced Operations Coordinator to join our team in Edinburgh. As an Operations Coordinator, you will be responsible for leading and managing our clients relations, portfolio & properties and market engagement.
Key Responsibilities
- Work with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly.
- Collaborate with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out.
- Work with the Maintenance team to report, schedule, and monitor repairs and renovations.
- Carry out property inspections and attend onboarding visits.
- Complete inventories, check-outs, and inspections of long-term rentals.
- Conduct meet and greets and coordinate guest check-ins/outs.
- Maintain guides and manuals for properties.
- Maintain the office, control stock and supplies, and perform light reception work.
Requirements
- High level of organisation and ability to collaborate with different teams.
- Highly skilled communicator and confident decision-maker.
- Customer service experience preferred and ideally some maintenance and property knowledge.
- Enthusiastic approach to a varied workday and comfortable working independently.
- Competent level of IT proficiency.
About Joivy
Joivy is a leading company in Europe for the management of apartments, villas, aparthotels, and hotels. We are a communicative and social team, dedicated to continual improvement and collaborative and helpful in our approach. We are problem-solvers by nature and proactive at heart, working in a fast-paced environment.
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