Operations Coordinator

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Joivy Full time

ALTIDO by Joivy: We are seeking a highly organized and skilled Operations Coordinator to join our team in Edinburgh.

About the Role:

We are looking for a talented individual to lead and manage our clients relations, portfolio & properties and market engagement in Edinburgh. This role involves a 10-hour shift, 4 days a week.

Key Responsibilities:

  • Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
  • Working with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out
  • Working with the Maintenance team to report, schedule, and monitor repairs and renovations
  • Carrying out property inspections
  • Attend onboarding visits and carry out on-the-ground works required to set up properties
  • Completing inventories, check-outs, and inspections of long-term rentals
  • Conducting meet and greets and coordinating guest check-ins/outs
  • Maintaining guides and manuals for properties
  • Maintaining the office, controlling stock and supplies, and light reception work
  • Other ad-hoc work throughout the Edinburgh operation as required

What We Are Looking For:

  • High level of organisation
  • Ability to collaborate with different teams within the organization to service your clients to a high standard
  • Highly skilled communicator
  • A confident decision-maker and quick problem-solver
  • Customer service experience preferred
  • Ideally, have some maintenance and property knowledge
  • Enthusiastic approach to a varied workday
  • Confident and highly professional attitude toward guests, clients, and service providers
  • Comfortable working within our office and independently in properties across Edinburgh
  • Competent level of IT proficiency

About Joivy:

  • We are a communicative and social company, with a friendly bunch and great communication being the key to success in the role;
  • We are dedicated to continual improvement, eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
  • We are collaborative and helpful, going much further when we help each other improve whenever and however we can;
  • We are problem-solvers by nature, with loads of interesting challenges in our Joivy Space which require some creative thinking;
  • We are proactive at heart, working in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

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