Assistant Director

1 day ago


Manchester, United Kingdom Teleperformance Full time
Assistant Director - Operations

We are seeking a highly skilled and experienced professional to fill the role of Assistant Director - Operations at Teleperformance. This position comes with a salary of £50,000 per year.

In this role, you will be responsible for delivering high levels of performance and employee engagement in your business area across a multifunctional back office and Contact Centre team.

You will ensure a positive and productive working culture by leading, inspiring, motivating, developing, and managing your people to deliver exceptional levels of quality and customer experience while meeting all relevant operational and business KPIs.

This is an excellent opportunity for someone with 2 years' management experience in a back office or contact centre environment or 3 years' management experience in another high-paced industry.

Main Responsibilities:

  • Leading a team to drive positive work culture and staff engagement.
  • Accountable for performance across all business and client KPIs, taking appropriate steps to ensure good performance.
  • Evaluating business area performance on a daily, weekly, and monthly basis, ensuring areas needing focus are reflected in Team Leaders' game plans.
  • Maintaining required service levels while maximizing team productivity.
Requirements:

To succeed in this role, you will need:

  • 2 years' management experience in a back office or contact centre environment or 3 years' management experience in another high-paced industry.
  • JUMP ACCM certification (for internal promotions only).
  • Excellent leadership and management skills.
  • Planning and organising.
  • Coaching focus.
  • Project management skills.
  • Change management skills.


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