Medical Office Coordinator

6 days ago


SaltburnbytheSea, Redcar and Cleveland, United Kingdom South Grange Medical Centre Full time

About South Grange Medical Centre

We are a dynamic and patient-focused medical practice seeking a highly skilled and organized Receptionist/Administrator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Job Summary

The successful candidate will be responsible for managing the practice's appointment system, processing patient requests, and providing a high level of customer service to patients, colleagues, and external agencies. You will also be responsible for maintaining accurate records, processing mail, and performing various administrative tasks as required.

Key Responsibilities

  • Maintain and monitor the practice's appointment system to ensure efficient scheduling and minimize wait times.
  • Process patient requests, including appointments, referrals, and test results, in a timely and accurate manner.
  • Provide exceptional customer service to patients, colleagues, and external agencies, responding to inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
  • Process mail, including incoming and outgoing correspondence, and ensure that all patient communications are handled in a timely and confidential manner.
  • Perform various administrative tasks, including data entry, filing, and photocopying, as required.
  • Support clinical staff with general tasks, such as preparing patient charts and maintaining a clean and organized workspace.

Requirements

  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive patient information.
  • Basic IT skills and experience with Microsoft Office applications.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

What We Offer

South Grange Medical Centre offers a competitive salary and a comprehensive benefits package, including health and dental insurance, paid time off, and opportunities for professional development. We are an equal opportunities employer and welcome applications from diverse candidates.



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