Medical Office Coordinator
3 days ago
About the Role
We are seeking a highly skilled and organized Reception and Administrative Support to join our team at South Grange Medical Centre. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients, colleagues, and external agencies.
Key Responsibilities
- Maintain and monitor the practice appointment system, ensuring efficient and effective scheduling.
- Process personal, telephone, and e-requests for appointments, providing clear and concise information to patients.
- Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately, demonstrating excellent communication skills.
- Signpost patients to the correct service, providing accurate and timely information.
- Process incoming and outgoing mail, ensuring secure and confidential handling.
- Initiate contact with and respond to requests from patients, team members, and external agencies, maintaining a professional and courteous demeanor.
- Process calling letters as requested, adhering to current policy and procedures.
- Process all DNA letters in accordance with current policy, ensuring accurate and timely handling.
- Read code data on SystmOne, maintaining accurate and up-to-date records.
- Photocopy documentation as required, ensuring secure and confidential handling.
- File and store records as required, maintaining a clean and organized workspace.
- Data entry of new and temporary registrations and relevant patient information as required, ensuring accuracy and attention to detail.
- Input data into patients' healthcare records as necessary, maintaining accurate and up-to-date information.
- Scan patient-related documentation and attach scanned documents to patients' healthcare records, ensuring secure and confidential handling.
- Manage all queries, including administrative queries, in an efficient and effective manner, providing clear and concise information to patients and colleagues.
- Carry out system searches as requested, maintaining accurate and up-to-date records.
- Maintain a clean, tidy, and effective working area at all times, adhering to health and safety standards.
- Monitor and maintain the reception area and notice boards, ensuring a welcoming and professional environment.
- Support all clinical staff with general tasks as requested, demonstrating flexibility and a willingness to assist.
Person Specification
- Excellent customer service skills, with the ability to work in a fast-paced environment.
- Ability to work in a team, with a focus on collaboration and communication.
- Confidentiality, with the ability to maintain secure and confidential handling of patient information.
- Desirable: General Practice experience, SystmOne experience, and basic IT skills.
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