Service Excellence Manager

3 days ago


London, Greater London, United Kingdom Darwin And Wallace Full time

We are looking for a Service Excellence Manager to join our team at Darwin & Wallace. As an Assistant Manager, you will be responsible for inspiring and leading a team with energy, laughter, and joy while creating an amazing experience for our guests.

You will set an example to those around you, consistently working to a high standard and encouraging others to do the same. You will work with the management team to instill positive behaviors and motivate the team to achieve exceptional results.

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and 28 days' annual leave.

As a Service Excellence Manager, you will be responsible for:

  • Designing and implementing training programs to enhance customer service skills
  • Conducting regular feedback sessions to identify areas for improvement
  • Collaborating with the management team to develop and maintain high standards of service excellence

If you have a passion for delivering exceptional customer experiences and are committed to continuous improvement, please apply for this exciting opportunity.



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