Customer Retention Strategist
3 weeks ago
The Customer Retention Strategist will play a pivotal role in driving the company's customer retention and revenue growth initiatives.
This position offers the opportunity to lead strategic renewal processes, develop tailored retention programmes, and collaborate with cross-functional teams to enhance customer experiences.
About 3SearchPartnered with a fast-growing, multi-award-winning travel insurance broking group who operates on an international scale.
One of the top 10 insurance companies to work for in the UK, they pride themselves on delivering exceptional service.
Covered over 30 million customers.
Key Responsibilities- Lead strategic renewal processes to drive customer retention and revenue growth.
- Develop tailored retention programmes to enhance customer experiences.
- Collaborate with cross-functional teams to introduce data-driven strategies that optimise renewals and reduce policy attrition.
- Proven experience in a Renewals Manager role or similar.
- Strong commercial acumen and understanding of customer retention strategies.
- Proficient in data analytics to inform strategic initiatives.
- Excellent communication skills for effective collaboration.
- Proactive and entrepreneurial mindset for process improvement.
- Competitive salary up to £65,000 + discretionary bonus.
- Hybrid working model (1 day a week in office).
- Flexible Working Hours.
- 25 days of holiday + bank holidays.
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