Customer Service Advisor
6 months ago
**Telesales Agent**
- Call Centre & Customer Service
- Customer Service
- Romford
- Permanent / Full Time
**Role Description**
We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Romford.
As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers.
This role will be office based Monday to Friday but you will be working in a fun, vibrant and friendly environment.
This role is full time 39 hours a week with some flexibility
**Key Accountabilities**
- Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value.
- To receive and input brochure enquiries, then converting these enquirers to customers.
- To make courtesy calls to enquirers (ENQ’s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system
- Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
- Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results.
- Completing all Daily ‘Activities’ (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed.
- Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager.
**Skills and Experience**
- Previous experience within a customer service role preferable but not essential
- Must be computer literate
- Be able to work on own initiative but also part of a team
- Good attention to detail
**Job Types**: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 32 - 39 per week
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer service assistant Romford
-
Sales and Customer Service advisors
3 months ago
Romford, United Kingdom CV-Library Full timeSales and Customer Service advisors – Come and join our fun, lively and exciting environment using experience for waitressing or barista work. Do you have experience in industries such as waitressing or as a barista? And consider yourself to have great customer service skills that you would like to use as a Sales and Customer Service advisor. Have...
-
Service Advisor
3 weeks ago
Romford, United Kingdom Perfect Placement Full timeService Advisor Highly Competitive Basic Salary up to £31,000 p.a. Excellent Commission Structure giving you an overall earning of £40k+ p.a. Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks. Training Scheme: career development with the manufacturer. Employee benefits and rewards scheme. Long Service Holiday Reward - After 3 years 1...
-
Service Advisor
1 month ago
Romford, United Kingdom CV-Library Full timeService Advisor Highly Competitive Basic Salary up to £31,000 p.a. Excellent Commission Structure giving you an overall earning of £40k+ p.a. Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks. Training Scheme: career development with the manufacturer. Employee benefits and rewards scheme. Long Service Holiday Reward - After...
-
Service Advisor
4 weeks ago
Romford, United Kingdom Perfect Placement Full timeService AdvisorHighly Competitive Basic Salary up to £31,000 p.a.Excellent Commission Structure giving you an overall earning of £40k+ p.a.Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.Training Scheme: career development with the manufacturer.Employee benefits and rewards scheme.Long Service Holiday Reward - After 3 years 1 day...
-
Customer Service Advisor
6 months ago
Romford, United Kingdom Zen Hair Extensions Full timeAs an industry leader in Luxury Hair Extensions, we are looking for a Customer Service Advisor to join our fast paced team to assist with the day to day client relations for our ever-growing clientele, primarily salon owners and hair extension stylists. Main duties will include: - Maintaining the customer care inbox. - Liaising between office team and the...
-
Sales and Customer Service Advisor
6 months ago
Romford, United Kingdom Amplifon Group Full time**Sales And Customer Service Advisor**Romford**Hours: 22 | Monday to Thursday (10am - 4pm).**Salary: £13,728 p.a. + Variable commission scheme**A Career to Be Proud Of...**We are looking for a Sales and Customer Service Advisor to join our high street branch in Dunstable. You will be working on the reception desk managing the diary for the Audiologist,...
-
Service Advisor
6 months ago
Romford, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Audi Dealership in Harold Wood is looking to recruit a new Service Advisor. About the...
-
Customer Service Advisor
3 days ago
Romford, United Kingdom CV-Library Full timeAbout Breyer Group Breyer is one of the leading property services providers in the South and South East, with over 60 years of experience within the public sector. Established in 1956 by Fred Breyer, the company remains a family-owned business and we pride ourselves on continuing to work with family values in place. Our specialist roofing, responsive...
-
Customer Service Representative
3 months ago
Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Romford, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Prestige Service Advisor
3 weeks ago
Romford, United Kingdom CV-Library Full timePrestige Service Advisor Up to £30,000 basic with £35-40k OTE Romford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 4 Saturdays Our client, a prestige Motor Trade main dealer group in Romford, is searching for a skilled Service Advisor to join their dynamic team. They need someone who is experienced and ready to hit...
-
Christmas Customer Advisor
6 months ago
Romford, United Kingdom Boots Full timeSummary Job Reference: - 220443BR Romford, The Brewery Fixed Term We are now recruiting Christmas Customer Advisors for our Romford, The Brewery store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re...
-
Automotive Service Advisor
2 weeks ago
Romford, Greater London, United Kingdom Steven Eagell Limited Full timeRole OverviewThis is an exciting opportunity for a skilled Automotive Service Advisor to join our team at Steven Eagell Limited in Romford. As a key member of our service department, you will play a crucial role in delivering exceptional customer care and satisfaction.
-
Customer Advisor
6 months ago
Romford, United Kingdom Stellantis &You Full time**This is based in our Romford Dealership RM7 9QU** **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and...
-
Experienced Service Advisor
7 months ago
Romford, United Kingdom Steven Eagell Toyota Full time**Experienced Service Advisor** **Romford** We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota...
-
Customer Advisor
5 days ago
Romford, United Kingdom B&Q Full time £12 - £13About the role Customer Advisor - TradePoint Part time - 18.75 hours per week 6 Month Fixed Term Contract Shifts available Monday - Sunday, 6.00am - 10.00pm UK Notional hourly rate £12.75 per hour (Inclusive of an £0.54per hour, store specific location allowance) B&Q Romford We believe anyone can improve their home to make life better. Every...
-
Romford, Greater London, United Kingdom Auto Skills UK Full timeAt Auto Skills UK, we're looking for an experienced Service Advisor to join our team in Romford. This is an excellent opportunity to work with a leading dealership and take your career to the next level.Job OverviewWe're offering a competitive salary of £35k per year, making this role ideal for someone who wants a stable income. As a Service Advisor, you'll...
-
Customer Service Apprenticeship
6 months ago
Romford, United Kingdom Renault Group Full time_This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Renault Retail Group in Romford. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...
-
Customer Service Manager
2 months ago
Romford, United Kingdom CV-Library Full timeCustomer Service Manager** Full time office based -free parking Shifts set in advance Salary £32,000 - £40,000 DOE Plus bonus Have you got what it takes to run a busy department Are you: • Strong in coaching and people development • Have complete and thorough understanding of end to end customer service process • Familiar...
-
Customer Service Team Manager
1 day ago
Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeAre you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to...
-
Customer Service Team Manager
1 day ago
Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeAre you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to...