Customer Service Advisor

6 months ago


Romford, United Kingdom Zen Hair Extensions Full time

As an industry leader in Luxury Hair Extensions, we are looking for a Customer Service Advisor to join our fast paced team to assist with the day to day client relations for our ever-growing clientele, primarily salon owners and hair extension stylists.

Main duties will include:

- Maintaining the customer care inbox.
- Liaising between office team and the warehouse.
- Ordering office and warehouse supplies.
- Processing orders via telephone.
- Sending sample packs and following up to onboard new clients.
- Serving customers in our showroom and providing information on our products and services.

Ad Hoc duties:

- Assisting in the warehouse to pick and pack orders.
- Collating and printing off online orders and shipping labels ready to be picked in the warehouse.
- Assisting with incoming shipments.
- Trade exhibition preparation, e.g. preparation of information booklets.

**Requirements**:

- Professional manner with good written & verbal communication.
- Good computer skills.
- Ability to work under pressure and use own initiative.
- Ability to diffuse and resolve conflict.
- Ability to prioritise work load with strong organisational skills.

Essential Criteria
- Minimum 2 years customer service experience

Company Benefits:

- 20 days holiday (excluding bank holidays)
- Christmas shut down
- Free on-site parking
- Free refreshments
- Pension Scheme
- Smart casual dress code.

Location: Harold Hill RM3 - Head Office

Reports To: Office Manager

Hours of Work: Full Time - 9am to 5pm, Monday-Friday

Salary Range: £22,000- £24,000

Employment Type: Full Time

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Romford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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