Customer Service Team Manager

1 week ago


Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.


What You’ll Do:

  • Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
  • Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
  • Mentor & Develop: Coach and support your team to foster their growth and professional development.
  • Collaborate for Success: Work with other teams to share insights and optimize performance.
  • Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
  • Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.

Who We’re Looking For:

  • Natural leader with strong motivational skills
  • Excellent communicator with both customers and colleagues
  • Detail-oriented with a commitment to high-quality service
  • Experience in customer service processes and best practices
  • Strong organizational skills with the ability to thrive in a fast-paced environment

Why Join AllClear Insurance?

  • Opportunity for growth within the company
  • Supportive and forward-thinking team environment
  • Make a tangible difference to customer experiences

Ready to take the next step in your career? Apply now and make an impact at AllClear Insurance.



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