Customer Experience Manager

1 month ago

Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

Join Our Team as a Customer Experience Manager

Location: Hybrid (Harold Wood, London Zone 6 / Remote)

Department: Marketing

Reports to: Head of Customer Experience

Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer experience (CX) initiatives that enhance satisfaction and retention across our brands, including AllClear and InsureandGo.

About InsurEvo Group

We’re a multi-award-winning travel insurance group dedicated to customer-first service. Operating in the UK, Ireland, and Australia, we are proud to serve a diverse clientele with over 30 million customers since 2000. Voted as the UK’s No.1 for Customer Care and endorsed by Which? Best Buy, we focus on delivering best in-class travel insurance.

Key Responsibilities:

  • End-to-End CX Strategy Development: Design and implement customer experience strategies that align with our business objectives.
  • Customer Journey Mapping: Create and manage journey maps across brands and markets to optimise customer interactions.
  • CX Improvement Initiatives: Use data and customer feedback to identify key areas for improvement, refining customer touchpoints like our website and portal.
  • Voice of Customer (VoC) Programme: Lead the VoC programme, incorporating new customer listening tools and prioritising improvements based on feedback.
  • Cross-Functional Collaboration: Work closely with teams in the UK and Gibraltar to deliver CX projects and a roadmap driven by data, personalisation, and experimentation.
  • Performance Monitoring: Track CX indicators, report findings, and present recommendations to senior management.

Ideal Candidate Profile:

  • CX Experience: Demonstrated success in customer experience or product management, ideally within insurance or financial services.
  • Educational Background: Bachelor’s degree in Marketing, Business Administration, or related field; a Master’s degree is a plus.
  • Analytical Proficiency: Skilled in tools like Google Analytics, Tableau, or similar, with a knack for translating data into actionable insights.
  • Tech & Design Insight: Understanding of technical and UX/UI elements to support CX project delivery.
  • Project Management: Strong project management skills, adept at handling multiple CX initiatives in a dynamic environment.
  • Collaborative Communicator: Excellent communication skills with the ability to interface across teams and levels, and articulate the rationale behind CX strategies.

Why Join Us?

  • Be Part of an Award-Winning Team: We’re ranked among the top insurance companies to work for in the UK.
  • Flexible Working Options: Enjoy the balance of remote and office working.
  • Career Growth: Join a forward-thinking group with ample opportunities for innovation and professional development.

Ready to make a meaningful impact and shape the future of customer experience? Apply now to join InsurEvo Group as a Customer Experience Manager

  • Customer Experience Manager

    1 month ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    🌟 Join Our Team as a Customer Experience Manager 🌟Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of Customer ExperienceAre you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead...

  • Customer Experience Manager

    1 month ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Customer Experience Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of Customer ExperienceAre you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer...

  • Customer Experience Manager

    2 days ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Customer Experience Manager Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer experience (CX) initiatives that enhance satisfaction and retention across our brands, including AllClear and...

  • Senior Customer Experience Manager

    19 hours ago

    Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Job Overview: We are seeking an experienced Senior Customer Experience Manager to lead our customer service team and drive improvement initiatives.Estimated Salary: £52,000 - £62,000 per annum based on experience and qualifications.About the Role: In this pivotal position, you will be responsible for managing a team of Customer Service Agents, implementing...

  • Customer Experience Manager

    1 month ago

    Romford, UK, Essex, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Customer Experience Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of Customer ExperienceAre you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer...

  • Customer Experience Manager

    2 days ago

    Romford, UK, Essex, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Join Our Team as a Customer Experience Manager Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Manager to craft and lead customer experience (CX) initiatives that enhance satisfaction and retention across our brands, including AllClear and...

  • Customer Experience Lead

    4 weeks ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    About UsWe are a multi-award-winning travel insurance group dedicated to customer-first service. Operating in the UK, Ireland, and Australia, we serve a diverse clientele with over 30 million customers since 2000. We have been voted as the UK's No.1 for Customer Care and endorsed by Which? Best Buy.Job DescriptionAs our ideal candidate, you will be...

  • Customer Experience Strategist

    4 days ago

    Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    About the RoleWe are seeking an experienced CX Operations Manager to join our team at AllClear, Voted UK's No.1 for Customer Care.This is a fantastic opportunity to shape customer experience initiatives that enhance satisfaction and retention across our brands.

  • Experience Manager Lead

    4 days ago

    Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Are you passionate about elevating customer experience and driving innovation? We are seeking an experienced Experience Manager Lead to join our team at AllClear. In this role, you will be responsible for designing and implementing customer experience strategies that align with our business objectives.We operate in the UK, Ireland, and Australia, serving...

  • Customer Experience Manager

    1 month ago

    Romford, United Kingdom Harnham Full time

    Job Description CUSTOMER EXPERIENCE MANAGER SALARY UP TO £60,000 ROMFORD - 1 Day in the office The Company This is a well-known company in the insurance sector THE ROLE As a Customer Experience Manager, you can expect to be involved in the following: Performing qualitative and quantitative research, creating dashboards and reporting back to senior...

  • Customer Experience Manager

    2 months ago

    Romford, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGERSALARY UP TO £60,000ROMFORD - 1 Day in the office The CompanyThis is a well-known company in the insurance sectorTHE ROLEAs a Customer Experience Manager, you can expect to be involved in the following:Performing qualitative and quantitative research, creating dashboards and reporting back to senior leadership on the performance...

  • Customer Experience Manager

    2 weeks ago

    Romford, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGERSALARY UP TO £60,000ROMFORD - 1 Day in the office The CompanyThis is a well-known company in the insurance sectorTHE ROLEAs a Customer Experience Manager, you can expect to be involved in the following:Performing qualitative and quantitative research, creating dashboards and reporting back to senior leadership on the performance...

  • Customer Experience Manager

    1 month ago

    Romford, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGERSALARY UP TO £60,000ROMFORD - 1 Day in the office The CompanyThis is a well-known company in the insurance sectorTHE ROLEAs a Customer Experience Manager, you can expect to be involved in the following:Performing qualitative and quantitative research, creating dashboards and reporting back to senior leadership on the performance...

  • Customer Service Team Manager

    2 days ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to...

  • Customer Service Team Manager

    2 days ago

    Romford, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to...

  • Customer Experience Management Specialist

    4 weeks ago

    Romford, Greater London, United Kingdom Harnham Full time

    The Harnham insurance sector company is seeking a Customer Experience Manager to perform qualitative and quantitative research, create dashboards, and report back to senior leadership on the performance of key metrics.Job DescriptionBriefly, the role involves:Performing qualitative and quantitative researchCreating dashboards and reporting on key...

  • Customer Experience Manager

    2 months ago

    Romford, UK, Essex, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE MANAGERSALARY UP TO £60,000ROMFORD - 1 Day in the office The CompanyThis is a well-known company in the insurance sectorTHE ROLEAs a Customer Experience Manager, you can expect to be involved in the following:Performing qualitative and quantitative research, creating dashboards and reporting back to senior leadership on the performance...

  • Support Specialist

    2 months ago

    Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Support Specialist - Customer Experience, you will play a vital role in delivering exceptional customer service and support to our customers in Romford, United Kingdom. Your primary responsibility will be to handle incoming calls, emails, and chat queries, providing accurate information and resolving customer issues efficiently.Key...

  • Customer Service Team Lead

    2 days ago

    Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    About the RoleWe are seeking an experienced customer service leader to shape the future of our customer experience and lead a dedicated team in Harold Hill.Key ResponsibilitiesTeam Leadership: Manage and motivate a team of Customer Service Agents to excel in service delivery.Service Improvement: Identify areas for enhancement and implement strategies to...

  • Customer Experience Ambassador

    3 weeks ago

    Romford, Greater London, United Kingdom Vodafone Full time

    Company Overview:Vodafone UK is a leading telecommunications provider with a presence in Romford. Our stores are independent franchises that offer customers a unique shopping experience.Job Description:We are looking for a Retail Adviser to join our team in Romford. The ideal candidate will have excellent customer service skills and be able to work...