Experience Manager Lead

18 hours ago


Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

Are you passionate about elevating customer experience and driving innovation? We are seeking an experienced Experience Manager Lead to join our team at AllClear. In this role, you will be responsible for designing and implementing customer experience strategies that align with our business objectives.

We operate in the UK, Ireland, and Australia, serving over 30 million customers since 2000. Our mission is to deliver best-in-class travel insurance while prioritising customer satisfaction and retention.

About the Role:

  • Cross-Functional Collaboration: Work closely with teams in the UK and Gibraltar to deliver CX projects and a roadmap driven by data, personalisation, and experimentation.
  • Performance Monitoring: Track CX indicators, report findings, and present recommendations to senior management.

The ideal candidate should have a Bachelor's degree in Marketing, Business Administration, or a related field, and preferably a Master's degree. A proven track record in customer experience or product management, particularly within insurance or financial services, is essential.

We offer a competitive salary of $90,000 - $110,000 per annum, flexible working options, and opportunities for career growth and professional development.


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