Customer Experience Management Specialist
4 days ago
The Harnham insurance sector company is seeking a Customer Experience Manager to perform qualitative and quantitative research, create dashboards, and report back to senior leadership on the performance of key metrics.
Job DescriptionBriefly, the role involves:
- Performing qualitative and quantitative research
- Creating dashboards and reporting on key metrics
- Collaborating with teams for seamless project execution
- Exploring market trends and competitors' strategies
This position requires experience with Google Analytics, data visualisation tools, qualitative and quantitative research methods, and handling multiple projects simultaneously.
Company OverviewHarnham is a well-established company in the insurance sector based in Romford. The company aims to deliver exceptional customer experiences through innovative strategies and solutions.
Salary InformationWe offer an estimated salary range of £55,000 - £65,000 per annum, depending on experience and qualifications.
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