Customer Experience Management Specialist

4 days ago


Romford, Greater London, United Kingdom Harnham Full time

The Harnham insurance sector company is seeking a Customer Experience Manager to perform qualitative and quantitative research, create dashboards, and report back to senior leadership on the performance of key metrics.

Job Description

Briefly, the role involves:

  • Performing qualitative and quantitative research
  • Creating dashboards and reporting on key metrics
  • Collaborating with teams for seamless project execution
  • Exploring market trends and competitors' strategies

This position requires experience with Google Analytics, data visualisation tools, qualitative and quantitative research methods, and handling multiple projects simultaneously.

Company Overview

Harnham is a well-established company in the insurance sector based in Romford. The company aims to deliver exceptional customer experiences through innovative strategies and solutions.

Salary Information

We offer an estimated salary range of £55,000 - £65,000 per annum, depending on experience and qualifications.


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