Support Specialist
4 weeks ago
As a Support Specialist - Customer Experience, you will play a vital role in delivering exceptional customer service and support to our customers in Romford, United Kingdom. Your primary responsibility will be to handle incoming calls, emails, and chat queries, providing accurate information and resolving customer issues efficiently.
Key Responsibilities:
- Handle customer inquiries and resolve issues promptly.
- Provide product and service information to customers.
- Process customer orders and manage account information.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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