Senior Customer Experience Manager
19 hours ago
Job Overview: We are seeking an experienced Senior Customer Experience Manager to lead our customer service team and drive improvement initiatives.
Estimated Salary: £52,000 - £62,000 per annum based on experience and qualifications.
About the Role: In this pivotal position, you will be responsible for managing a team of Customer Service Agents, implementing strategies to enhance service quality, and collaborating with other teams to share insights and optimize performance.
- Key Responsibilities: Lead a team of Customer Service Agents, identify areas for improvement, and implement strategies to boost service quality.
- Collaborate with Other Teams: Work with planning managers to optimize resources and achieve service level targets.
- Resolve Escalated Issues: Handle customer complaints and ensure effective resolutions.
What We Offer:
AllClear provides a supportive and forward-thinking team environment where you can grow professionally and make a tangible difference to customer experiences.
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