Senior Customer Experience Manager

19 hours ago


Romford, Greater London, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

Job Overview: We are seeking an experienced Senior Customer Experience Manager to lead our customer service team and drive improvement initiatives.

Estimated Salary: £52,000 - £62,000 per annum based on experience and qualifications.

About the Role: In this pivotal position, you will be responsible for managing a team of Customer Service Agents, implementing strategies to enhance service quality, and collaborating with other teams to share insights and optimize performance.

  • Key Responsibilities: Lead a team of Customer Service Agents, identify areas for improvement, and implement strategies to boost service quality.
  • Collaborate with Other Teams: Work with planning managers to optimize resources and achieve service level targets.
  • Resolve Escalated Issues: Handle customer complaints and ensure effective resolutions.

What We Offer:

AllClear provides a supportive and forward-thinking team environment where you can grow professionally and make a tangible difference to customer experiences.



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