Customer Success Director

7 days ago


Romford, Greater London, United Kingdom Harnham Full time

Customer Experience Manager

At Harnham, we are looking for a skilled Customer Experience Manager to join our team.

About the Role

This is a challenging and rewarding role that will see you working closely with our senior leadership to drive business growth through exceptional customer experiences.

Key Responsibilities

  • Performing qualitative and quantitative research to create actionable insights and drive business decisions
  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Collaborating with cross-functional teams to ensure seamless end-to-end customer experiences
  • Conducting market research to stay ahead of the competition

Requirements

  • Proven experience in customer experience management or a related field
  • Strong analytical and problem-solving skills
  • Ability to communicate complex ideas simply and effectively
  • Experience with Google Analytics and data visualization tools

What We Offer

As a Customer Experience Manager at Harnham, you will have the opportunity to work with a talented team of professionals and contribute to the development of our customer experience strategy.

How to Apply

To express your interest in this role, please send your CV to Valentine by clicking the apply button below.



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