Customer Partner Success Senior Manager

3 weeks ago

Romford Greater London, United Kingdom Ripple Labs Full time
Job Description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy.

The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

WHAT YOU’LL DO:
  • Act as the main contact person for Ripple's most valued clients, guaranteeing their contentment and addressing any business or customer concerns.
  • Build and nurture strong relationships with key decision-makers within our client organizations.
  • Act as the advocate for your clients throughout the Ripple ecosystem.
  • Encourage productive cross-functional collaboration with various teams within the company, such as Sales, Pre-Sales, Engineering, Product, Finance, and Marketing.
  • Focus on client retention and satisfaction, developing strategies to assist in their organic growth.
  • Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
  • Conduct structured business reviews to assess client needs and provide tailored solutions.
  • Discuss and negotiate contractual and commercial terms with clients.
  • Help develop and streamline internal CPS processes to ensure efficiency and detailed execution.
  • Represent Ripple at industry events when required.
WHAT YOU'LL BRING:
  • 10+ years of experience in Account/Relationship management within the Financial Services industry.
  • 3+ years of experience in the Digital Assets and/or payments industry or a related field.
  • Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases.
  • A deep understanding of blockchain technology and/or traditional financial services.
  • Experience collaborating with decision makers at large financial institutions
  • Ability to consolidate client feedback and disseminate to our Product partners.
  • Excellent communication skills, both verbal and written, with the ability to present effectively.
  • Additional language skills advantageous.
  • Exceptional attention to detail and a proactive, collaborative approach.
  • Strong knowledge of Salesforce and other relevant industry tools.

WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

  • Senior Partner Success Manager

    4 weeks ago

    Romford, Greater London, United Kingdom Ripple Labs Full time

    Job Description At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. If you’re...

  • Customer Partner Success Senior Manager

    3 weeks ago

    Beckenham, Greater London, United Kingdom Ripple Labs Full time

    Job Description At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more...

  • Customer Partner Success Senior Manager

    3 weeks ago

    Beckenham, Greater London, United Kingdom Ripple Labs Full time

    Job Description At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    1 month ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    4 weeks ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...

  • Customer Success Manager

    2 months ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Customer Success Manager

    2 months ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Senior Business Partner for Customer Success

    4 weeks ago

    London, Greater London, United Kingdom Anaplan Inc Full time

    At Anaplan Inc, we are committed to empowering our customers to achieve their goals through our cutting-edge scenario planning and analysis platform. To ensure our customers' continued success, we need a Senior Business Partner for Customer Success who will be the primary point of contact and trusted advisor throughout the customer lifecycle.The ideal...

  • Customer Success S

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a 'best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...

  • Head of Customer Success

    1 month ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    4 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Senior Manager

    1 month ago

    London, Greater London, United Kingdom Ripple Full time

    Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody, and Stablecoins.Key responsibilities...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Senior Partner Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Senior Partner Success ManagerAt ENGINEERINGUK, we're looking for a talented Senior Partner Success Manager to join our Operations team. This role will focus on managing large, complex strategic accounts, defining and coordinating partners' program requirements, and ensuring successful deployments.Key Responsibilities:Program Management: Own all facets of...

  • ServiceNow Customer Success Expert

    5 days ago

    London, Greater London, United Kingdom UP3 - ServiceNow Elite partner Full time

    Unlock Your Potential as a ServiceNow Customer Success Expert at UP3We are an award-winning Elite ServiceNow Partner, rapidly growing at a rate of 45% YoY. Our mission is to deliver exceptional managed services for customers using the platform.About the Role:You will be responsible for managing and growing customer accounts, building strong relationships...

  • Customer Success Coordinator

    5 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, and we are seeking a skilled Customer Success Coordinator to join our growing customer-facing team.This role offers a unique opportunity to develop your skills in a fast-paced environment, working closely with clients to understand their needs and provide...