Community Engagement Officer

1 day ago


Tavistock, Devon, United Kingdom Ad Warrior Ltd Full time
Job Description:

We are seeking a highly motivated and experienced Police Service Representative to join our team in North Cornwall, England.

The successful candidate will be responsible for providing frontline customer support to the public, responding to enquiries at police enquiry offices and via non-urgent means. They will be required to resolve enquiries promptly and effectively, promoting confidence in the police service.

The ideal candidate will have a strong understanding of policing responsibilities, legislation, and Force policy and procedures. They will also be able to maintain accurate records and escalate issues to other departments or agencies when necessary.

Responsibilities:

  1. Be the first point of contact for reported crimes and incidents.
  2. Offer advice, information, and guidance on legislation, policing responsibilities, and police complaints.
  3. Record information accurately and receive safeguarding notifications.
  4. Deal supportively with witnesses, victims, and the public.
  5. Maintain the security and appearance of the enquiry office.

Requirements:

  • Proven customer-focused approach to interacting with diverse individuals.
  • Experience in conflict resolution and communication.
  • Able to work independently in challenging situations and meet tight deadlines.
  • Evidence of teamwork and administrative skills, including Microsoft product proficiency.
  • Full UK driving licence (or equivalent).


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