Home Energy Service and Project Manageradministrator

6 months ago

Tavistock, United Kingdom Tamar Energy Community Full time

We are looking for a talented and enthusiastic person to administer and support our small home energy advice team, and retrofit coordination partners, in the development and delivery of our home energy and retrofit advice service; together with the administration of our range of community focussed projects that define and fund our service.

You’ll be a team player with consistent office management and administration skills; keen to help us improve our service for the benefit of our clients, funders and our environment. You’ll be supporting, and reporting to, our Home Energy Service and Project Manager; and working with, and supporting, our three home energy advisors and financial administrator.

The role will be on a **flexible self-employed basis** for two years. Expected hours: 21 per week at £17 per hour. Over 48 weeks a year this totals £17,000 per annum. There may be potential to extend hours.

**Primary Roles**
- Administer the Tamar Energy Community home energy advice service and other projects, meeting contracted commitments, targets and reporting requirements; and seek opportunities to improve administrative processes and procedures.
- Support and administer our team of home energy advisors
- Maintain and develop our database of stakeholders, clients, funders and suppliers and manage our routine communications
- Support team marketing and outreach activities.

**Outcomes**
- Our commitments delivered on time to the clients’ satisfaction
- An efficient, motivated and productive team
- Reporting delivered to quality on time
- A healthy mutually supporting organisation
- A high level of external awareness of TEC services

**About You**

You are a people person who is able to think critically, passionate about supporting residents to improve their circumstances; and with a caring and understanding approach and ability to show empathy.

If you welcome the opportunity to develop your skills and our services to improve people’s lives and homes for our low carbon future, then read on.
- **Here’s what we’re looking for**:_
- **Essential Skills and Qualifications**_
- You are highly organised, with previous administration experience, and able to work across multiple projects at once, prioritising your work effectively to meet deadlines and deliver results
- You are able to work proactively, independently and flexibly and with mínimal supervision much of the time
- You will have excellent written and verbal communication and IT skills (incl. Word and Excel) and a friendly but professional approach when dealing with clients, colleagues and partners
- You will be confident to share your progress with the team and know when you need to pick up the phone, or ask for help, when necessary to avoid getting stuck
- You are motivated by making a difference to our clients, so you will bring tenacity and resourcefulness to the task of finding a solution to sometimes complex problems
- You will be able to work with a diverse range of customers and colleagues
- You can be trusted to handle sensitive personal client data respectfully in accordance with GDPR

**Desirable Skills and Qualifications**
- Level 3 Award in Energy Awareness or other energy qualification, or willingness to undertake a relevant qualification if/as required
- You will have some experience of partnership working, for example with voluntary, health and social care sectors, local government or social housing providers
- You will understand the issues faced by low-income and disadvantaged groups and will be passionate about addressing the drivers of energy poverty
- You will have a full driving licence and ability to travel independently to clients or events

**Detailed Task Description**

**Service and Project Delivery**

Administer the Tamar Energy Community home energy advice service and other projects, meeting contracted commitments, targets and reporting requirements; seek opportunities to improve administrative processes including:

- Manage mechanisms for incoming enquiries including our 0800 number; and monitor, receive and manage incoming enquiries; and allocate to team members as appropriate
- Set up drop-in sessions and related events for HEAs across West Devon in coordination with the Home Energy Advisors Team
- Manage our Airtable database, undertake regular checks, client monitoring, liaison with other stakeholders and the team regarding bigger changes or new schemes; and provide ongoing AirTable support to HEAs
- Provide a check to ensure that HEAs home visits/interactions, and related case work with clients, is complete
- Support Home Energy Services and Project Manager (HESP-M) with the periodic, generally monthly, service and project reporting
- Administer the TEC Hardship funds and liaise with HESP-M for approval and the financial administrator for payment
- Set up and maintain with HESP-M an accessible matrix of service offers and options for onward referrals and further support including eligibility
- Refer clients to

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