Experienced Retirement Living Manager

4 weeks ago


Tavistock, Devon, United Kingdom Churchill Estates Management Ltd Full time
Job Summary

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd.

About the Role

This is a varied and interesting position that will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners. As a trusted and autonomous member of our team, you'll be managing both the maintenance of the property and providing a first-class service to Owners.

You'll liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners, and much more.

Key Responsibilities
  • Manage the maintenance of the property, ensuring it remains safe and secure for our Home Owners
  • Provide a first-class service to Owners, responding to their needs and concerns in a professional and courteous manner
  • Liaise with customers and suppliers, managing contractors and scheduling maintenance as required
  • Complete health and safety checks, identifying and mitigating any potential risks to our Home Owners
  • Organise activities and events for Owners, promoting a sense of community and well-being
Requirements

To be successful in this role, you'll need:

  • A background in administration and customer service, ideally within the retirement living or hospitality sectors
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with our Home Owners and other stakeholders
  • A high level of organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities
  • The ability to work independently, using your own initiative and judgment to make decisions and take actions
  • A passion for delivering excellent customer service, with a focus on creating a happy and fulfilling lifestyle for our Home Owners
Benefits
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training
  • Immensely rewarding work


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