Community Energy Engagement Lead

6 months ago

Tavistock, United Kingdom Tamar Energy Community Full time

We are looking for a talented and enthusiastic person to raise awareness of Tamar Energy Community and what we do, enabling us to reach as many people in our area as possible. This will involve developing our community presence at events and local gatherings as well as our online presence through social media and our website. You will also continue to enhance the relationships we have with our referral partners as well as stakeholders, clients and funders.

You’ll be a team player with excellent interpersonal and communication skills; keen to help us improve our service for the benefit of our clients, funders and our environment. You’ll be reporting to our Home Energy Service and Project Manager (HESP-M); and working with our Director, three home energy advisors and financial administrator.

The role will be on a flexible self-employed basis for an initial 9 month period. Expected hours: 14 per week at £17 per hour. Over 48 weeks a year this totals £11,424 per annum. There may be potential to extend hours as well as train to be able to assist in our Energy Advice work.

**Primary Roles**
- Raising the profile of TEC through ensuring a strong presence at community events as well as online through social media and our website.
- Capture data during, and following, activities and events.
- Maintain and develop our database of stakeholders, clients, funders and suppliers and manage our routine communications.
- Facilitate marketing and outreach activities with the team
- Play an important role in the successful organisation and delivery of our Energy Fest.

**Outcomes**
- A high level of external awareness of TEC services
- An enhanced reputation amongst the network of referrers and community organisations
- Our commitments delivered on time to the clients’ satisfaction
- An efficient, motivated and productive team
- A healthy mutually supporting organisation

**About You**

You are a people person who is able to think critically, passionate about supporting residents to improve their circumstances; and with a caring and understanding approach and ability to show empathy.

If you welcome the opportunity to develop your skills and our services to improve people’s lives and homes for our low carbon future, then read on.

**Here’s what we’re looking for**:
**Essential Skills and Qualifications**
- You are highly organised, with excellent interpersonal and communication skills and are confident in using social media platforms.
- You are able to work proactively, independently and flexibly and with mínimal supervision much of the time
- You will have strong IT/Web skills (incl. Word and Excel) as well as some experience of database management
- You will have excellent written and verbal communication skills and a friendly but professional approach when dealing with clients, colleagues and partners
- You will be confident to share your progress with the team and know when you need to pick up the phone, or ask for help, when necessary to avoid getting stuck
- You are motivated by making a difference to our clients, so you will bring tenacity and resourcefulness to the task of finding a solution to sometimes complex problems
- You will be able to work with a diverse range of customers and colleagues
- You can be trusted to handle sensitive personal client data respectfully in accordance with GDPR
- You will have a full driving licence and ability to travel independently to clients or events

**Desirable Skills and Qualifications**
- Level 3 Award in Energy Awareness or other energy qualification, or willingness to undertake a relevant qualification if/as required
- You will have some experience of partnership working, for example with voluntary, health and social care sectors, local government or social housing providers
- You will understand the issues faced by low-income and disadvantaged groups and will be passionate about addressing the drivers of energy poverty

**Detailed Job Description**

**Stakeholders, Marketing and Outreach**

Work with existing project partners and develop new partnerships to expand the delivery of energy services across the area and reach new customers including:

- Raising the profile of TEC through social media, the TEC website, partner meetings and promoting the service to community groups at events
- Providing a strong presence at community events and keeping abreast of upcoming events where TEC would be best represented.
- Play an integral role in the organisation and delivery of our Energy Fest
- Maintain the database of stakeholders, clients, funders and suppliers and maintain routine communications
- Maintain database of inward referral partners and ensure that relationship maintained, referral pathways understood, partner has materials required; and referrer kept in touch via a period newsletter and report of activities and outcomes
- Maintain database of onward referral partners. Work with HESP-M to ensure that relationship maintained, referral pathways understood

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