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Technical Customer Service Lead
1 month ago
Job Title: Technical Customer Service Lead (Hybrid)
Location: Darenth
Salary: Highly competitive, based on experience.
As a Technical Customer Service Lead, you will oversee and manage a technical support team, ensuring they deliver outstanding customer service and technical expertise. Your leadership will guide your team's growth, and your hands-on experience will ensure that customer issues are resolved effectively and efficiently.
About Our Client:
Our client is a trusted name in the development of cutting-edge vehicle safety solutions for commercial vehicles and mobile machinery. Their technology saves lives by preventing collisions and improving road safety. They are driven by a culture that embraces Innovation, Customer-Centricity, and Excellence.
Key Responsibilities:
- Lead, mentor, and manage a technical support team, handling recruitment, training, and development.
- Provide exceptional customer service and technical support for pre-and post-sales.
- Troubleshoot technical issues over phone, email, and web-based tools.
- Manage and update technical resources such as FAQs and training materials.
- Work closely with engineering teams to address technical challenges.
- Build and maintain relationships with customers, ensuring their technical needs are met.
- Develop and monitor technical support KPIs to ensure optimal team performance.
What You'll Need:
- Minimum 3 years of experience in a technical support lead role with line management responsibilities.
- Proven ability to provide technical solutions and lead a customer-focused team.
- Strong verbal and written communication skills.
- Experience in automotive electrics or electronics, with a solid understanding of DC circuits.
- Qualifications in a technical field related to electrical/electronic or automotive systems (NVQ level 3 or equivalent).
- Above-average computer literacy, with a methodical approach to troubleshooting and problem-solving.
Why Apply?
You'll be part of a company that truly values innovation, teamwork, and customer satisfaction. With opportunities for career development and the ability to work flexibly in a hybrid environment, this is your chance to take your leadership skills to the next level in a cutting-edge field.
