Lead IT Helpdesk Specialist

4 weeks ago


Dartford, Kent, United Kingdom Rise Technical Recruitment Full time

An exciting opportunity has arisen for a skilled Lead IT Helpdesk Engineer to join a rapidly expanding industry-leading company, offering excellent training and progression opportunities.

As a customer-facing role, you will be leading a small team, predominantly providing over-the-phone 1st line technical support to clients across the UK. This will involve supporting clients with installations, repairs, and any other ongoing problems with products. In addition to this, you will also be involved in project work and have the opportunity to travel to customer sites to assess their technical support needs. You will also be provided with extensive training in order for you to become an expert on their products.

This role would suit an individual with experience in a technical customer support role related to electronics/electrics/hardware or similar, and who is looking for a new challenge at a global leading company.

The Role:
  1. Leading a small technical support team
  2. Providing 1st line support to customers
  3. Assisting with installations, repairs, etc.
  4. Project work
  5. Extensive training provided
Key Responsibilities:
  • Technical support and troubleshooting
  • Team leadership and management
  • Project work and customer site visits
  • Training and development
Requirements:
  • Experience in a technical customer support role
  • Understanding of electronics/electrics/hardware or similar
  • Excellent customer service skills
  • Experience leading teams
  • Commutable to Dartford area
What We Offer:
  • Competitive salary
  • Bonus and benefits package
  • Extensive training and development opportunities
  • Opportunity to work with a global leading company

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