IT Support Engineer

1 week ago


Dartford, Kent, United Kingdom SF Technology Solutions Full time

**Job Title:** IT Support Engineer - Global Helpdesk Specialist

**Location:** Dartford (Hybrid)

**About the Role:** We are seeking an experienced IT Support Engineer to join our team as a Global Helpdesk Specialist. This is a fantastic opportunity to work with our global user base, providing technical support and maintaining the functionality and security of our IT systems.

**Key Responsibilities:**

  • Deliver 1st and 2nd line IT support to colleagues globally, collaborating with IT teams across locations to support our worldwide user base.
  • Assist the IT Manager in executing the IT strategy and ensuring secure, effective IT operations.
  • Act as the main point of contact for user hardware and software support, monitoring the helpdesk ticketing system, prioritizing issues, and responding promptly.
  • Collaborate with the IT support team to deliver comprehensive support services, documenting solutions and maintaining a knowledge base for reference.

**Requirements:**

  • Experience with 1st and 2nd line support, including remote troubleshooting and user guidance.
  • Strong networking skills, especially in the TCP/IP protocol.
  • Experience in PC hardware installation and configuration.
  • Familiarity with software repackaging and deployment.
  • Proficiency with Windows operating systems.
  • Advanced knowledge of Microsoft applications (Dynamics, Azure, Active Directory, and Office 365 suite).
  • Experience with Active Directory and Azure Active Directory for user account management, group policy, and security configurations.

**What We Offer:**

We offer a competitive salary range of £32,000 - £38,000 per annum, depending on experience. You will also have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.



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