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Technical Support Lead

1 month ago


Dartford, Kent, United Kingdom Rise Technical Recruitment Limited Full time

Company Overview

Rise Technical Recruitment Limited is a leading provider of specialist safety systems for various industries. With over 40 years of experience, we have established an unrivalled reputation in our market and are now seeking a skilled Lead Technical Support Engineer to join our expert team.

Salary & Benefits

The successful candidate can expect a competitive salary of £55,000 per annum, plus bonus, training, progression opportunities, and benefits package.

About the Role

This customer-facing position involves leading a small technical support team, providing 1st line support to clients around the UK, assisting with installations, repairs, and project work. The ideal candidate will have experience in a technical customer support role related to electronics/electrics/hardware or similar, excellent customer service skills, and leadership experience.

Key Responsibilities:

  • Leading a small technical support team
  • Providing 1st line support to customers
  • Assisting with installations, repairs etc.
  • Project work

Required Skills & Qualifications:

  • Experience in a technical customer support role
  • Understanding of electronics/electrics/hardware or similar
  • Excellent customer service skills
  • Leadership experience

Based in Dartford area, this role offers excellent career development opportunities within a global leading company.