Technical Support Specialist

19 hours ago


Dartford, Kent, United Kingdom Zenopa Full time
About the Role

Zenopa is looking for a highly motivated Technical Support Specialist to join our team. In this role, you will be responsible for delivering top-notch technical support services to our clients.

Responsibilities:

  • Provide fast and effective technical assistance via phone and site visits to minimize equipment downtime.
  • Conduct routine maintenance and repair tasks to ensure equipment meets safety and performance standards.
  • Upgrade equipment and optimize instrument systems for maximum efficiency and reliability.
  • Offer comprehensive training and support to customers on new equipment installations and laboratory interfaces.
  • Manage parts stock inventory, shipping, and replenishment.

Essential Skills:

  • Bachelor's degree or relevant HNC/HND qualification.
  • Minimum 2 years' experience as a field service engineer in a medical laboratory setting.
  • Strong analytical and problem-solving abilities.

Benefits:

  • Competitive base salary up to £47,000 dependent on experience.
  • Bonus opportunity up to 10% of base salary.
  • Company car provided.
  • Pension scheme with employer contributions up to 12% of base salary.
  • Generous annual leave allowance.


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