Technical Support Specialist
2 weeks ago
As a Technical Support Specialist, you will play a critical role in ensuring that our customers receive high-quality technical support. You will be responsible for troubleshooting and resolving technical issues, as well as documenting all incidents and service requests.
The ideal candidate will have experience working in a Technical Service Desk ITIL environment and possess excellent communication and problem-solving skills. You will also need to be able to work effectively in a team environment and maintain accurate records of customer interactions and technical issues.
The salary for this position is approximately £35,000-£40,000 per annum, depending on experience.
About the Job
This is a full-time position, and the successful candidate will be required to work shifts between 7am and 6pm. You will be based in Dartford, but you may be required to work at other locations from time to time.
Key Skills and Qualifications
- Experience working in a Technical Service Desk ITIL environment.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Familiarity with Microsoft applications such as Office365 and Teams.
- A broad understanding of IT services and systems.
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