Technical Support Manager
3 days ago
Kent-based Intec Select Ltd seeks a skilled professional to fill the role of Tech Lead Technical Specialist. As part of our hybrid team, you will be responsible for managing technical support operations and maintaining strong relationships with customers and internal teams.
Job Summary
The ideal candidate should possess at least 3 years of experience in a technical customer support role, preferably with leadership experience. Additionally, they must have a strong understanding of DC circuitry, automotive electrics, and electronics, as well as high-level computer literacy. A NVQ Level 3 or equivalent qualification focused on electrical/electronic/automotive skills is also highly desirable. We offer a competitive salary range of £45,000-£60,000 depending on experience, along with excellent benefits and flexible working options.
Key Responsibilities
• Manage and support team members in their performance, recruitment, and training
• Handle and delegate incoming technical support calls and emails
• Maintain and update technical support materials, including FAQs and guides
• Establish strong relationships with customers and internal teams to ensure alignment on technical needs and expectations
• Provide customer-focused technical insights to support product development
Requirements
• Minimum 3 years in a technical customer support role with leadership experience
• Strong knowledge of DC circuitry, automotive electrics, and electronics
• High level of computer literacy and experience in technical applications
• NVQ Level 3 or equivalent with a focus on electrical/electronic/automotive skills
What We Offer
• Competitive salary: £45,000-£60,000 per annum
• Excellent benefits package
• Hybrid working options
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