Lead Technical Support Engineer with Excellent Customer Service Skills

1 month ago


Dartford, Kent, United Kingdom Rise Technical Recruitment Full time
Technical Lead Position in Customer Support

Rise Technical Recruitment is currently seeking an experienced IT Lead Support Engineer to join our client's expert team.

This customer-facing role involves leading a small technical support team, providing 1st line support to clients around the UK, and assisting with installations, repairs, and project work. You will also have the opportunity to travel to customer sites to assess their technical support needs.

In this challenging role, you will be responsible for:

  1. Leading a small technical support team to provide excellent customer service.
  2. Providing 1st line support to customers via phone, addressing their technical queries and resolving issues efficiently.
  3. Collaborating with colleagues to develop and implement effective solutions to complex technical problems.
  4. Traveling to customer sites to assess their technical support needs and provide expert advice.

We are looking for an individual with:

  • Experience in a technical customer support role related to electronics/electrics/hardware or similar.
  • Excellent customer service skills, with the ability to communicate effectively with clients.
  • A strong understanding of electronics/electrics/hardware or similar, with the ability to apply this knowledge to resolve technical issues.
  • Leadership experience, with the ability to motivate and guide a team.

This role offers a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus benefits, bonus, and training opportunities. If you are a motivated and customer-focused individual looking for a new challenge, please apply.



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