Customer Service and Technical Solutions Expert
3 days ago
At Just IT Recruitment, we are seeking a highly skilled Customer Service and Technical Solutions Expert to join our team. As a Customer Service and Technical Solutions Expert, you will be responsible for providing exceptional technical support and customer service to our clients across the globe.
The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience. This is a fantastic opportunity to work with a variety of technologies and develop your skills in a fast-paced environment.
Job Description:
We are looking for a talented individual who can provide 1st line email, phone, and remote support to our clients' bases in the UK, Europe, Asia, and the US. You will troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolution.
You will also troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third-party applications/systems. Additionally, you will maintain documentation for all systems (hardware and software), including all applications installed and network topology/diagram.
Required Skills and Qualifications:
- Strong technical skills with a focus on IT hardware and software
- Excellent communication and problem-solving skills
- Able to work flexibly, including evenings and weekends
- Proactive and willing to go above and beyond to deliver excellent service
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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