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Technical Lead for Automotive Services

1 month ago

Dartford, Kent, United Kingdom Intec Select Full time
Lead Technical Support Specialist

Automotive Services - Kent

Hybrid

Overview:

We are currently partnering with a leading Automotive company, operating on a global scale, to find a skilled Technical Lead to lead and manage the Technical Support team. In this role, you will be responsible for ensuring the highest standards of customer service and technical expertise are met, guiding and mentoring your team effectively, enhancing departmental capabilities, and being a key support resource for all customers by providing technical assistance and product insights.

As a trusted, award-winning brand, we are committed to customer satisfaction, integrity, teamwork, and excellence in all we do.

Role & Responsibilities:

Team Leadership & Development:

  • Manage and support team members, including performance, recruitment, and training.
  • Foster growth within the team to build skills and meet departmental objectives.

Customer Technical Support:

  • Handle and delegate incoming technical support calls and emails.
  • Troubleshoot and resolve customer issues with technical expertise and clarity.
  • Deliver exceptional customer service across all interactions.

Product & Knowledge Management:

  • Maintain and update technical support materials, including FAQs and guides.
  • Develop and implement team processes, training, and KPIs for continuous improvement.
  • Collaborate on training programs for both internal teams and external customers.

Relationship Building:

  • Establish strong relationships with customers and internal teams to ensure alignment on technical needs and expectations.

Project & Departmental Support:

  • Support product development by providing customer-focused technical insights.
  • Collaborate on content clarity in user-facing documents, like instruction guides.
  • Actively participate in seminars, exhibitions, and departmental initiatives as needed.

Essential Skills & Experience:

  • Minimum 3 years in a technical customer support role with leadership experience.
  • Strong knowledge of DC circuitry, automotive electrics, and electronics.
  • High level of computer literacy and experience in technical applications.
  • NVQ Level 3 or equivalent with a focus on electrical/electronic/automotive skills.
  • Excellent verbal and written communication skills.
  • Strong decision-making ability, especially under pressure.
  • Organizational skills and attention to detail in managing multiple tasks.
  • A proactive and adaptable approach to changing priorities and business needs.

Pricing: Estimated salary is around £50,000 - £60,000 per annum depending on experience, making it an attractive opportunity for professionals looking to advance their careers.