Virtual Contact Centre Team Leader
18 hours ago
Job Title: Virtual Contact Centre Team Leader
Job Summary:
We are seeking an experienced Virtual Contact Centre Team Leader to lead our sales team in providing exceptional customer service and sales performance. As a key member of our team, you will be responsible for managing day-to-day performance and productivity, performing regular motivational performance reviews, and leading by example in personal sales.
Main Responsibilities:
- Manage day-to-day performance and productivity of a busy sales team
- Perform regular motivational performance reviews
- Lead by example in personal sales
- Identify, meet, and exceed customers' needs and expectations following sales structure
- Handle incoming Live Chats, web enquiries, and Facebook leads
- Pro-actively communicate with customers during their online journey
- Adhere to company policies and procedures
- Assist with lead monitoring and providing constructive feedback
Our Values:
At Hays Travel, we value our SMILE values, which ensure our teams work strongly together. As a Virtual Contact Centre Team Leader, you will demonstrate our values of Supportive, Motivational, Innovative, Loyal, and Excellent at all times.
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