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Virtual Contact Centre Sales Advisor

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

We are seeking a skilled and motivated Virtual Contact Centre Sales Advisor to join our successful Digital Sales Team at Hays Travel. As a key member of our team, you will be responsible for engaging with customers who have shown an interest in booking a holiday with us, working in a fast-paced and highly motivational sales environment.

Key Responsibilities

  • Engage and respond to customer inquiries, identifying and meeting their needs to provide a personalized holiday experience.
  • Build rapport with customers to gain trust and commitment, conducting research to find the perfect holiday solution.
  • Accurately input information to book holidays on various supplier systems, providing excellent customer service to ensure customer satisfaction.
  • Add value to the customer experience by arranging transfers, insurance, experiences, and other applicable extras.
  • Conduct daily and effective call backs with customers to ensure their holiday needs are met.
  • Meet and exceed individual performance targets and sales objectives, adhering to company policies and procedures.
  • Treat all employees, customers, and suppliers with dignity and respect, conforming to all company policies and procedures.

Requirements

  • Excellent organizational skills, with a proven track record in sales and the ability to negotiate and achieve desired outcomes.
  • Strong administration skills, with excellent time management skills and the ability to listen and engage with customers.
  • Impeccable attention to detail and high levels of accuracy, with excellent communication skills and a telephone manner.
  • Demonstrate the ability to work in a fast-paced sales environment, with excellent descriptive skills as selling over a digital platform.
  • Customer-focused, with problem-solving skills and the ability to work as part of a team.
  • Good organizational and time-management skills, with excellent communication skills and experience of working in a targeted environment with a proven sales record.
  • Customer service and 2 years recent direct travel sales experience.

About Us

Hays Travel is the UK's largest independent travel agency, specializing in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our Values

Our SMILE values are embedded in our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellence