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Virtual Contact Centre Team Leader

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Title: Virtual Contact Centre Team Leader

Job Summary:

We are seeking an experienced Virtual Contact Centre Team Leader to lead our sales team in providing exceptional customer service and sales performance. As a key member of our team, you will be responsible for managing day-to-day performance and productivity, performing regular motivational performance reviews, and leading by example in personal sales.

Main Responsibilities:

  • Manage day-to-day performance and productivity of a busy sales team
  • Perform regular motivational performance reviews
  • Lead by example in personal sales
  • Identify, meet, and exceed customers' needs and expectations following sales structure
  • Handle incoming Live Chats, web enquiries, and Facebook leads
  • Pro-actively communicate with customers during their online journey
  • Adhere to company policies and procedures
  • Assist with lead monitoring and providing constructive feedback

Our Values:

At Hays Travel, we value our SMILE values, which ensure our teams work strongly together. As a Virtual Contact Centre Team Leader, you will embody these values and demonstrate them at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent