Virtual Contact Centre Team Leader
4 weeks ago
Job Description
As a Virtual Contact Centre Team Leader at Hays Travel, you will have the opportunity to lead a team that fulfils customer enquiries generated by our websites and social media platforms.
Main Responsibilities
Manage day-to-day performance and productivity of a busy sales team
Perform regular motivational performance reviews
Lead by example in personal sales
Identify, meet and exceed customers' needs and expectations following sales structure
Handle incoming Live Chats, web enquiries and Facebook leads.
Pro-actively communicate with customers during their online journey
Adhere to company policies and procedures
To achieve individual performance targets and sales objectives
Follow up on sales activity by accurately entering data onto the systems
Assist with lead monitoring and providing constructive feedback
Our Values
Our SMILE values are embedded into our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
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