Virtual Contact Centre Team Leader

3 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job Description

As a Virtual Contact Centre Team Leader at Hays Travel, you will be responsible for leading a team of sales professionals who engage with customers through our Live Chat system, Web Enquiry Forms, and Facebook.

Main Responsibilities

Manage day-to-day performance and productivity of the sales team

Perform regular motivational performance reviews

Lead by example in personal sales

Identify, meet, and exceed customers' needs and expectations following sales structure

Handle incoming Live Chats, web enquiries, and Facebook leads

Pro-actively communicate with customers during their online journey

Adhere to company policies and procedures

To achieve individual performance targets and sales objectives

Follow up on sales activity by accurately entering data onto the systems

Assist with lead monitoring and providing constructive feedback

Our Values

Our SMILE values are embedded into our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


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