Virtual Contact Centre Team Leader
3 weeks ago
Job Description
As a Virtual Contact Centre Team Leader at Hays Travel, you will be responsible for leading a team of sales professionals who engage with customers through our Live Chat system, Web Enquiry Forms, and Facebook.
Main Responsibilities
Manage day-to-day performance and productivity of the sales team
Perform regular motivational performance reviews
Lead by example in personal sales
Identify, meet, and exceed customers' needs and expectations following sales structure
Handle incoming Live Chats, web enquiries, and Facebook leads
Pro-actively communicate with customers during their online journey
Adhere to company policies and procedures
To achieve individual performance targets and sales objectives
Follow up on sales activity by accurately entering data onto the systems
Assist with lead monitoring and providing constructive feedback
Our Values
Our SMILE values are embedded into our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
-
Virtual Contact Centre Team Leader
1 month ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob Title: Virtual Contact Centre Team LeaderJob Summary:We are seeking a highly motivated and experienced Virtual Contact Centre Team Leader to lead our sales team in delivering exceptional customer service and sales performance. As a key member of our team, you will be responsible for managing day-to-day performance and productivity, leading by example in...
-
Virtual Contact Centre Team Leader
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob DescriptionAs a Virtual Contact Centre Team Leader at Hays Travel, you will have the opportunity to lead a team that fulfils customer enquiries generated by our websites and social media platforms.Main ResponsibilitiesManage day-to-day performance and productivity of a busy sales teamPerform regular motivational performance reviewsLead by example in...
-
Virtual Contact Centre Sales Team Leader
3 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleAs a Sales Team Leader for our Virtual Contact Centre, you will play a key role in leading a team of sales professionals who engage with customers online. Your main responsibility will be to manage the day-to-day performance and productivity of the team, ensuring they meet and exceed customer expectations.Main ResponsibilitiesManage a team of...
-
Virtual Contact Centre Team Lead
2 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob OpportunityAs a Virtual Contact Centre Team Lead at Hays Travel, you will be responsible for leading a team that fulfils customer enquiries generated by our websites and social media platforms.Main ResponsibilitiesManage day-to-day performance and productivity of a busy sales teamPerform regular motivational performance reviewsLead by example in personal...
-
Virtual Contact Centre Sales Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleWe are seeking a skilled Virtual Contact Centre Sales Representative to join our team at Hays Travel. As a key member of our Digital Sales Team, you will be responsible for engaging with customers, identifying their needs, and providing exceptional customer service to drive sales and revenue growth.Key ResponsibilitiesEngage with customers...
-
Virtual Contact Centre Sales Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleWe are seeking a skilled Virtual Contact Centre Advisor to join our Digital Sales Team at Hays Travel. As a key member of our team, you will be responsible for engaging with customers, identifying their needs, and providing exceptional customer service to ensure a seamless booking experience.Key ResponsibilitiesEngage with customers through...
-
Virtual Contact Centre Sales Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleWe are seeking a highly motivated and sales-driven individual to join our Digital Sales Team as a Virtual Contact Centre Sales Representative. As a key member of our team, you will be responsible for engaging with customers, identifying their needs, and providing exceptional customer service to drive sales and revenue growth.Key...
-
Virtual Contact Centre Sales Advisor
1 month ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeAbout the RoleHays Travel is seeking a highly motivated and sales-driven individual to join our Digital Sales Team as a Virtual Contact Centre Advisor. As a key member of our team, you will be responsible for engaging with customers, identifying their needs, and providing exceptional customer service to drive sales and revenue growth.Key...
-
Virtual Contact Centre New to Travel Programme
4 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeUnlock Your Travel Career PotentialAre you eager to start a career in travel but lack industry experience? Our New to Travel Programme is designed for you.This six-month intensive training schedule is fully paid and open to candidates with one year's sales or target experience. You'll receive comprehensive classroom training, learning about our systems,...
-
Sunderland, Sunderland, United Kingdom Hays Travel Full timeUnlock Your Travel Career PotentialAre you a sales-driven individual with a passion for travel? Do you want to kick-start your career in the travel industry? Our New to Travel Programme is the perfect opportunity for you!We're looking for candidates who are target-driven, enthusiastic, and have a strong desire to learn and grow. As a New to Travel Programme...
-
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob OpportunityNew to Travel ProgrammeHays Travel is seeking a target-driven individual with a passion for travel to join our New to Travel Programme. This six-month intensive training schedule is designed for those with sales or target experience who want to pursue a career in travel.During the programme, you will receive classroom training on our systems,...
-
SEND Learning Support Assistant
4 weeks ago
Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full timeJob Title: SEND Learning Support AssistantLeader Education is seeking a dedicated and compassionate Learning Support Assistant to join our team at a specialist school in Sunderland. The ideal candidate will have experience working with young people or children with ASC and SEND, and a passion for ensuring their well-being.The school caters for students aged...
-
Swim Team Leader
4 weeks ago
Sunderland, Sunderland, United Kingdom Sporting House Full timeSwim Team LeaderAre you passionate about changing lives through learning to swim? Do you want to make a difference in the lives of children and adults alike? We are seeking a highly motivated and enthusiastic Swim Team Leader to join our team at Sporting House.About the RoleSupervise the safety of our swimming lesson provision, delivering lifesaving and...
-
Digital Sales Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob Title: Virtual Contact Centre AdvisorAbout the Role:We are seeking an experienced Virtual Contact Centre Advisor to join our team at Hays Travel. As a Virtual Contact Centre Advisor, you will be working in a fast-paced sales environment, engaging with customers and building rapport to provide exceptional customer service.Key Responsibilities:Engage and...
-
Vista Team Leader
3 weeks ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob Title: Vista Team Leader - Worldwide ReservationsHays Travel is seeking a confident, sales-driven individual to lead our Vista Sales Call Centre team. As a Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service.Key Responsibilities:Supervise and lead by example while motivating...
-
Vista Sales Team Leader
1 month ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob Title: Vista Sales Team LeaderHays Travel is seeking a confident and sales-driven individual to lead our Vista Sales Call Centre team. As a Team Leader, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and meet monthly targets.Key Responsibilities:Supervise and lead by example while...
-
Business Centre Manager
1 month ago
Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full timeAbout the RoleStoneacre Motor Group is seeking a highly motivated and experienced Business Centre Manager to lead our One Toyota Business Centre operation. As a key member of our team, you will be responsible for identifying, qualifying, and engaging with businesses of all sizes in the local market area to supply a full range of One Toyota products and...
-
Business Centre Manager
3 weeks ago
Sunderland, Sunderland, United Kingdom Stoneacre Motor Group Full timeAbout the RoleStoneacre Toyota Sunderland is seeking a Business Centre Manager to lead the One Toyota Business Centre operation. The successful candidate will be responsible for identifying, qualifying, and engaging with businesses to supply a full range of One Toyota products and services.Key ResponsibilitiesManage every aspect of the One Toyota Business...
-
Swim Team Leader Position
4 weeks ago
Sunderland, Sunderland, United Kingdom Sporting House Full timeOur mission at Sporting House is to provide a premium Learn to Swim experience for children and adults across the UK. We are seeking a highly motivated and enthusiastic individual to join our swimming team as a Swim Team Leader.As a Swim Team Leader, you will be responsible for supervising the safety of our swimming lesson provision, delivering lifesaving...
-
Automotive Centre Manager
4 weeks ago
Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full timeLead the Way in Customer ExperienceAs our Automotive Centre Manager, you'll be responsible for leading a team of skilled technicians and customer service advisors to deliver a seamless service experience. With a focus on quality standards and results, you'll work to exceed customer metrics targets and drive business growth.Manage a team of 11, including...