Virtual Contact Center Team Lead

4 days ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time
{"h1": "Virtual Contact Center Team Leader Job Description"}

This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our Live Chat system, Web Enquiry Forms and Facebook - all whilst working in a buzzing, fast paced & highly motivational sales environment. In return you will get to be part of an amazing growing team.

Main Responsibilities
  • Manage day-to-day performance and productivity of a busy sales team
  • Perform regular motivational performance reviews
  • Lead by example in personal sales
  • Identify, meet and exceed customers' needs and expectations following sales structure
  • Handle incoming Live Chats, web enquiries and Facebook leads.
  • Pro-actively communicate with customers during their online journey
  • Adhere to company policies and procedures
  • To achieve individual performance targets and sales objectives
  • Follow up on sales activity by accurately entering data onto the systems
  • Assist with lead monitoring and providing constructive feedback
What We're Looking For
  • Customer-focused
  • Problem-solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
  • Experience of working in a targeted environment with a proven sales record
  • Customer service and 2 years recent direct travel sales experience
Our Values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent
What It's Like to Work for Us

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Why Choose Hays Travel?

We're a company that truly cares about our people and our customers. We're passionate about providing exceptional customer service and creating a positive work environment that allows our colleagues to thrive.

At Hays Travel, we believe in investing in our people and providing opportunities for growth and development. We're committed to creating a workplace that's inclusive, supportive, and fun.

So, if you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then we'd love to hear from you.

How to Apply

To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you

Thank you for considering Hays Travel as your employer of choice. We look forward to hearing from you soon.

Contact Us

For more information about this role or to discuss your application, please contact us at [insert contact details].

We're always happy to chat with you about our current vacancies and answer any questions you may have.

Equal Opportunities

Hays Travel is an equal opportunities employer and welcomes applications from all qualified candidates.

We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.

We're proud to be an employer of choice for people from all backgrounds and encourage applications from underrepresented groups.

Disclaimer

Please note that all applications will be treated in confidence and in accordance with the Data Protection Act 2018.

We're committed to protecting your personal data and ensuring that your application is handled securely.

By applying for this role, you consent to Hays Travel processing your personal data in accordance with our privacy policy.

Privacy Policy

For more information about how we use your personal data, please see our privacy policy.

We're committed to transparency and openness in our use of personal data and will always respect your rights under the Data Protection Act 2018.

Cookie Policy

Our website uses cookies to improve your user experience and to provide you with relevant information about our services.

By continuing to use our website, you consent to our use of cookies in accordance with our cookie policy.

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