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Virtual Contact Center Team Lead

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time
{"h1": "Virtual Contact Center Team Leader Job Description"}

This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our Live Chat system, Web Enquiry Forms and Facebook - all whilst working in a buzzing, fast paced & highly motivational sales environment. In return you will get to be part of an amazing growing team.

Main Responsibilities
  • Manage day-to-day performance and productivity of a busy sales team
  • Perform regular motivational performance reviews
  • Lead by example in personal sales
  • Identify, meet and exceed customers' needs and expectations following sales structure
  • Handle incoming Live Chats, web enquiries and Facebook leads.
  • Pro-actively communicate with customers during their online journey
  • Adhere to company policies and procedures
  • To achieve individual performance targets and sales objectives
  • Follow up on sales activity by accurately entering data onto the systems
  • Assist with lead monitoring and providing constructive feedback
What We're Looking For
  • Customer-focused
  • Problem-solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
  • Experience of working in a targeted environment with a proven sales record
  • Customer service and 2 years recent direct travel sales experience
Our Values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent
What It's Like to Work for Us

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Why Choose Hays Travel?

We're a company that truly cares about our people and our customers. We're passionate about providing exceptional customer service and creating a positive work environment that allows our colleagues to thrive.

At Hays Travel, we believe in investing in our people and providing opportunities for growth and development. We're committed to creating a workplace that's inclusive, supportive, and fun.

So, if you're looking for a new challenge and want to be part of a dynamic and forward-thinking company, we'd love to hear from you

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