Service Centre Operations Manager
22 hours ago
Estimated Salary: £45,000 - £60,000 per annum
Culligan UK limited is seeking a highly skilled and experienced Service Centre Operations Manager to oversee daily activities within our Bristol Service Centre. As a pivotal member of our Operations Team, you will be responsible for ensuring operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.
Key Responsibilities:
- Supervise daily operations, ensuring efficiency and compliance with Service Level Agreements (SLAs)
- Lead and motivate the service team, including Water Delivery Drivers and Technicians
- Assist in training and development of staff to meet operational standards
- Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
- Manage stock levels and assist with inventory control
- Work closely with management to achieve departmental goals and objectives
- Support team members with issues and concerns in daily operations
- Ensure health and safety compliance within the service centre
- Contribute to performance reviews and recruitment processes
Essential Skills and Qualifications:
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and make effective decisions
- Experience in managing teams, preferably in operations or service-oriented roles
- Organisational skills to maintain smooth daily operations
- Proficient in daily reporting and data analysis
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