Senior Operations Manager
4 days ago
About Us
Halfords Group PLC is a leading retailer of motoring and cycling products and services in the UK, with a focus on electric mobility.
Job Overview:
We are seeking an experienced Senior Operations Manager to lead our automotive centre team. The successful candidate will be responsible for managing centre operations, driving customer satisfaction, and meeting business objectives.
Key Responsibilities:
- Manage daily centre operations, ensuring smooth delivery of customer service and maintenance work.
- Lead a high-performing team, providing coaching and development opportunities to ensure excellent customer experience.
- Maintain compliance with health and safety standards, financial regulations, and company policies.
- Analyze data to optimize profit and improve operational efficiency.
- Develop and implement plans to achieve business objectives, working closely with senior management.
Requirements:
To be successful in this role, you will need:
- Proven leadership and team management skills within the automotive industry.
- Experience in delivering high customer satisfaction and effective management.
- A strong financial acumen, with ability to analyze data and make informed decisions.
- Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and customers.
- A valid driving license and willingness to travel regularly.
Benefits:
We offer a competitive salary, bonus scheme, and benefits package, including:
- Average uncapped bonus of £10,800 per year (with potential to earn more).
- 5 days a week.
- Refer a friend scheme – T&C's Apply.
- Structured 12-week induction into our business.
- 5.6 weeks' annual leave.
- Up to 50% off garage bills in our Autocentres and 25% off most Halfords products.
- Discounts on groceries, shopping, insurance, days out, restaurants, and more.
- Family & Friends Discount Events.
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
- Financial planning support via Wagestream – access up to 30% of your salary in advance.
- GP Access, 364 days a year, 24 hours a day.
- Join the Share save scheme with a 20% discount on shares.
- Health Cash Plan – to access wellbeing services and claim back healthcare costs.
- Pension Scheme & Life Assurance.
- Career progression opportunities, including hybrid training and ATA & MOT Tester Qualifications.
Salary:
The estimated salary for this role is £40,000-£45,000 per annum, depending on experience.
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