Senior Manager of De-Fleet End of Contract Processes

3 days ago

Bristol, Bristol, United Kingdom Motability Operations Full time

Company Overview

Motability Operations is a unique organisation that combines a strong sense of purpose with a commercial edge. We provide worry-free mobility solutions to over 800,000 customers and their families across the UK.

We exchange higher rate mobility allowance to lease affordable vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs. Our fleet operation makes us the largest car fleet operator in the UK, working with 5,000 car dealers and major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

About the Role

We are looking for a Senior Manager of De-Fleet End of Contract Processes to lead our product teams in maximising efficiency, value, and resilience of processes for remarketing over 250,000 cars a year.

The successful candidate will develop and maintain product strategy to ensure core processes remain robust and resilient. They will work closely with Senior Leadership Team to identify, quantify, and prioritise problems worth solving.

Responsibilities

  • Lead EoC processes product teams to ensure they maximise their potential to add value to Commercial Operations
  • Work with stakeholders to fully understand key departmental objectives as well as the overarching departmental strategy
  • Nurture and maintain relationships with multiple stakeholders across the business and a wide range of third parties
  • Manage relevant third-party contracts alongside their performance as a key supplier and partner
  • Work closely with Technology to drive a culture of empowerment and ownership for product delivery
  • Represent the voice of the customer and end users throughout the product lifecycle - gathering feedback, conducting user research and advocating for customer needs in product decisions
  • Promote an agile mindset within product teams and foster a culture of iterative development, continuous improvement, and adaptation
  • Develop the Customer Product strategy and an outcome-focused roadmap that delivers against core Commercial Operations objectives
  • Ensure analysis, investigation and research takes place to make sure business and customer problems and requirements are clearly defined and understood
  • Lead the continuous discovery process to clearly identify and prioritise the problems worth solving and ensure the teams can define high-level solutions to address these
  • Facilitate prioritisation of problems and opportunities linked to core business objectives
  • Leadership and coaching of Product Owners, ensuring they are motivated and have the resources available to carry out their roles effectively
  • Ensure they have the support they need to determine their evolve/run balance, delivering measurable value while keeping their products suitably robust and secure
  • Work with the product teams to write and track stretch OKRs to motivate the team and move us towards our objectives
  • Regularly monitor performance of products against core business objectives
  • Champion a product and outcome-focused mindset across multiple teams and provide coaching to POs and product teams
  • Ensure cross-team collaboration and learnings with other Product Managers
  • Support the Product Principal in defining the Product strategy and long-term outcome-focused roadmap for the De-fleet value stream
  • Review and understand business process and strategies to ensure the Customer Products deliver maximum customer and commercial benefit
  • Support POs in coordination, facilitation and participation in experiments and the creation of prototypes to define long-term requirements
  • Facilitate cross-product maturity assessments with other Product Managers to support teams to identify and address key development areas
  • Be the Point of Escalation for any production incidents
  • Work closely with Product Managers across MO to share learning, develop product culture and manage joint requirements

Requirements

We require a commercially focused leader with experience managing third-party contracts and their performance against SLAs. You should be able to negotiate with stakeholders at all levels to drive outcomes and have a desire to understand the 'why' behind problems and solutions.

You will be an expert in APIs and managing third parties to provide solutions and services that align to our requirements and objectives. You will also have extensive experience working with third parties to manage contracts and their performance against SLA.

What We Offer

We offer a competitive salary of £75,000-£90,000 per annum, depending on experience, plus benefits including:

  • An annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
  • Employee Discount Scheme with a huge number of retailers and an app to save on the go
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme
  • Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

We believe in building a diverse workforce where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply and operate hybrid working across the organisation, splitting time between working on-site and at home remotely within the UK.

  • Senior Governance and Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom West of England Combined Authority Full time

    About the RoleThe West of England Combined Authority is seeking a highly skilled Senior Governance and Contract Manager to join its Commercial Team. As a key member of the team, you will play a crucial role in ensuring the effective management of contracts and governance processes.Key ResponsibilitiesDevelop and implement a Contract Management Centre of...

  • Senior Commercial and Contract Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom West of England Combined Authority Full time

    Commercial Governance and Contract ManagerJob SummaryWe are seeking a highly skilled Senior Commercial and Contract Manager to join our team at the West of England Combined Authority. As a key member of our Commercial team, you will be responsible for developing and implementing commercial and supply chain management strategies to deliver projects worth over...

  • Senior Commercial and Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom West of England Combined Authority Full time

    Job Title: Senior Commercial and Contract ManagerWe are seeking a highly skilled Senior Commercial and Contract Manager to join our team at the West of England Combined Authority. As a key member of our Commercial team, you will be responsible for developing and implementing commercial and supply chain management strategies to deliver projects worth over £1...

  • Senior Commercial and Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom West of England Combined Authority Full time

    About the RoleWe are seeking a highly skilled Senior Commercial and Contract Manager to join our team at the West of England Combined Authority. As a key member of our Commercial team, you will play a critical role in developing and implementing commercial and supply chain management strategies to deliver projects worth over £1 billion from Government...

  • Senior Commercial Governance and Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Chartered Institute of Procurement and Supply (CIPS) Full time

    Job Summary: We are seeking a highly skilled Senior Commercial Governance and Contract Manager to join our team at the Chartered Institute of Procurement and Supply (CIPS). As a key member of our Commercial team, you will be responsible for developing and implementing commercial and supply chain management strategies to deliver projects worth over £1...

  • Senior Commercial Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom West of England Combined Authority Full time

    Job DescriptionA unique opportunity has arisen to join the West of England Combined Authority as a Senior Commercial Manager. This role will play a crucial part in developing and implementing commercial and supply chain management strategies to deliver projects worth over £1 billion from Government funding.The successful candidate will be responsible for...

  • Senior Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    Job DescriptionThe University of Bristol is a leading institution in the UK, and our workforce is one of the largest in Bristol. Finance Services is a key division, with 18 teams, including Procurement, which manages £150m in external goods, services, and works annually. The Procurement Team ensures high-quality outcomes and excellent value for money.We are...

  • Assistant Commercial Officer

    1 month ago

    Bristol, Bristol, United Kingdom DE&S Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Commercial Officer to join our Commercial function in DE&S and SDA. As a key member of our team, you will provide support to cover routine aspects of the function's activities, including negotiations, contract sourcing, contract management, corporate activities, sales and disposals.Key...

  • Commercial Manager

    1 month ago

    Bristol, Bristol, United Kingdom DE&S Full time

    About the RoleWe are seeking an experienced Commercial Manager to join our team at DE&S, responsible for providing leadership within Commercial teams in DE&S and SDA. The successful candidate will have a strong background in sourcing and contract management, with experience of managing, leading and developing others.Key ResponsibilitiesNegotiating terms and...

  • Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Western Power Full time

    At Western Power, we're committed to delivering a clean energy future, and we're seeking a skilled Contract Manager to join our team.About the RoleWe're looking for an experienced Contract Manager to drive the performance of assigned Facilities Maintenance/Facilities Services contracts. As a key member of our team, you'll provide subject matter expert...

  • Senior Digital Systems Engineer

    4 weeks ago

    Bristol, Bristol, United Kingdom University of Bristol Full time

    The University of Bristol is seeking a Senior Digital Systems Engineer to lead the technical services supporting Linux end-user devices for both staff and students. The successful candidate will ensure these systems meet the diverse needs of the University.This position requires expertise in Linux and relevant management solutions, high-level technical...

  • Commercial Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom DE&S Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled Commercial Manager to join our team at DE&S. As a Commercial Manager, you will be responsible for providing leadership within Commercial teams and working collaboratively with other functions in the Project Delivery teams to deliver business requirements.Key ResponsibilitiesNegotiating terms and...

  • Financial Accountant for Year-End Support

    4 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job DetailsJob Title: Qualified Financial Accountants required for year-end supportLocation: Bristol & Bath Surrounding AreasDuration: 3-4 MonthsJob Description:The Hays senior finance team is seeking qualified Financial Accountants to support several clients in the Bristol and Bath surrounding areas with their pending year-end and audits. These roles are...

  • Financial Accountant for Year-End Support

    4 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job DetailsJob Title: Financial Accountant for Year-End SupportLocation: Bristol & Bath Surrounding AreasDuration: 3-4 MonthsJob Description:The Hays senior finance team is seeking a qualified financial accountant to support several clients in the Bristol and Bath surrounding areas with their pending year-end and audits. This role is critical for ensuring...

  • Financial Accountant for Year-End Support

    2 weeks ago

    Bristol, Bristol, United Kingdom Hays Senior Finance Full time

    Job DetailsJob Title: Financial Accountant for Year-End SupportJob Summary: Hays Senior Finance is seeking a qualified financial accountant to provide year-end support to clients in the Bristol and Bath surrounding areas.Responsibilities:Prepare and review financial statements to ensure accuracy and compliance with accounting standards.Liaise with external...

  • Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Western Power Full time

    About the RoleWe are seeking a highly skilled Contract Manager to join our team at Western Power. As a key member of our procurement team, you will be responsible for driving the overall performance of assigned facilities management and fleet services contracts.Key responsibilities include:Developing and maintaining contract management plans that meet...

  • Commercial Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom DE&S Full time

    Job DescriptionJob Title: Commercial ManagerJob Summary: We are seeking an experienced Commercial Manager to join our team at DE&S. The successful candidate will be responsible for providing leadership within Commercial teams and will work collaboratively with other functions in the Project Delivery teams to deliver business requirements.Key...

  • Senior Commercial Governance and Contract Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom undisclosed Full time

    Job DescriptionThe Senior Governance and Contract Manager will play a key role in supporting the Head of Commercial and MCA teams to ensure the organisation's commercial obligations are fulfilled in accordance with the CA's delegated authority, Commercial Board, and other Spend Controls processes.This role will also lead the development and implementation of...

  • Commercial Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom DE&S Full time

    Job SummaryWe are seeking a highly skilled Commercial Officer to join our team at DE&S. As a Commercial Officer, you will play a key role in supporting the successful delivery of defence procurement programmes.About the RoleThe Commercial Officer will be responsible for negotiating terms and pricing, placing and managing contracts, and providing assurance...

  • Contract Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Western Power Full time

    Are you a results-driven professional with a passion for contract management?Western Power is seeking an experienced Contract Manager (Facilities Maintenance and Fleet) to join our team at Perth Head Office on a Permanent Full-Time basis.About this roleAs a Contract Manager, you will be responsible for driving the overall performance of assigned facilities...