Water Service Operations Manager

5 days ago


Bristol, Bristol, United Kingdom Culligan UK limited Full time
Role Overview
We are seeking an experienced Water Service Operations Manager to oversee daily activities within our Bristol Service Centre. As a pivotal member of our Operations Team, you will ensure operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Key Responsibilities
- Supervise daily operations ensuring efficiency and compliance with SLAs
- Lead and motivate the service team including Water Delivery Drivers and Technicians
- Assist in training and development of staff to meet operational standards
- Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
- Manage stock levels and assist with inventory control
- Work closely with management to achieve departmental goals and objectives
- Support team members with issues and concerns in daily operations
- Ensure health and safety compliance within the service centre
- Contribute to performance reviews and recruitment processes

Requirements
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and make effective decisions
- Experience in managing teams, preferably in operations or service-oriented roles
- Organisational skills to maintain smooth daily operations
- Proficient in daily reporting and data analysis

Salary & Benefits
The estimated annual salary for this role is £45,000 - £55,000 depending on experience, plus benefits including a company pension scheme, enhanced paternity and maternity benefits, 23 days' holiday + Bank Holidays, and more.

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