Incoming Call Agent

1 week ago


Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time
Role Overview:

We are seeking an experienced customer service representative to join our team as an incoming call agent. As a key member of our customer service team, you will be responsible for answering incoming calls from customers, handling their enquiries, and addressing any issues they may have.

You will also be required to carry out outbound calls to follow up on customer inquiries, resolve issues in a timely and efficient manner, and provide excellent customer service. Your strong communication and interpersonal skills, combined with your ability to work under pressure, will enable you to succeed in this role.

Responsibilities:
- Answer incoming calls from customers
- Carry out outbound calls to follow up on customer inquiries
- Handle customer enquiries and resolve their issues in a timely manner
- Address customer complaints and resolve them efficiently

Key Skills:
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong problem-solving skills and attention to detail

Salary: £31,000 - £36,000 per annum based on location.

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