Customer Service Expert
6 days ago
In this role as Customer Service Expert, you will be responsible for providing exceptional customer service and support to clients of CPI Selection. This is an exciting opportunity to work with a range of pet insurance policies and make a real difference to people's lives.
Salary: £22,500 per annum depending on experience
Job Overview:
Our client administers a range of pet insurance policies, providing peace of mind for owners and the best possible care and protection for their pets.
Job Responsibilities:
- Respond to customer enquiries efficiently and professionally
- Discuss policy cancellations, claims decisions, and payment collection with customers
- Answer all Customer and Claims incoming calls
- Outbound calling including breeders and requesting information for claims
Requirements:
- Excellent communication and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
What We Offer:
- 2 days additional annual leave after 2 years' service
- Simplified health cover (eye test cover, dental and medical - annual contributions)
- Enhanced Maternity and Paternity Pay after 1 year's service
- Employee Forum
- Wellbeing events
- Summer BBQ & Christmas Party
- Free cans of drinks, breakfast essentials and snacks provided in the office
- Employee Assistance Support
- Free tickets to horse and dog events
- Long service Awards
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